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Broken zipper after 6mths: John Lewis stating unreasonable

fluffypaws174 · 2025-11-13 16:20:29

I bought a £375 Sweaty Betty coat from John Lewis at end of Nov 2024. Wore it until March 2025. Started to rewear again in October 25. However the zipper stopper came off and the bottoms zip slider came off. The zip now does not work. I’ve had the coat 11mths. John Lewis are stating that it’s reasonable wear and tear…

Comments

screech_78 Posts: 662 Forumite

Today at 6:19PM

Who have you been speaking with at JL, OP?

I’d take the coat into a store if I was you. They may be able to come up with a solution for you.

I’m with you too. I wouldn’t be happy with a broken zip on such an expensive item either (unless it’s been damaged of course).

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