Faulty Cordless Leaf Blower - bought and not unboxed for 13 months

swanny65

Result - Screw Fix called FIL, box it up, collection next week, then refund to card.  

Well done Screw Fix

eskbanker

swanny65 said:

Result - Screw Fix called FIL, box it up, collection next week, then refund to card.  

Well done Screw Fix

Good result, more 'fix' than 'screw', although note that the company's name is styled as one word not two....

PHK

swanny65 said:

Thanks for your replies. Damaged batteries / dead cell(s) was also my concern. 

However having charged both batteries, both have 4 green (max number) of LEDs alight when pressed. 

My concern is these LEDs turn off when left alone for about 3 seconds or sooner if the blower is switched on. 

I couldn’t find anything in the instructions that might explain what this meant 
Have contacted Screw Fix by WhatsApp and am getting a callback tomorrow 

That's a classic sign of a damaged battery. 

Ergates

eskbanker said:

swanny65 said:

Result - Screw Fix called FIL, box it up, collection next week, then refund to card.  

Well done Screw Fix

Good result, more 'fix' than 'screw', although note that the company's name is styled as one word not two....

They missed out "marry" too

born_again

Good result.
Nice to see a company go over & above the CRA.