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Estate Management fees

Hello, everyone. 
I'd like to ask for a piece of advice about the way in which I've been charged by a company managing our estate for the services they (don't) provide. There are two things. Firstly, they don't provide 9 out of 10 services they say they provide, but I keep paying the regular sum twice a year. Second, two months ago they sent me a "Balancing Invoice" for the year 2023, without any further explanation. Has anyone had such experience? Am I expected to oblige and pay? I refused to pay, and now they keep adding a £50 late payment fee every week. Thanks in anticipation.   

Comments

  • daveyjp
    daveyjp Posts: 13,819 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Freehold or leasehold property?

    Never withhold payment.

    Pay, but make it clear you are paying under duress and maintain the right to reclaim the amounts paid if responses to queries raised are not received.
  • GDB2222
    GDB2222 Posts: 26,654 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    I don’t think that you should try to protest on your own. Others must be similarly concerned, so band together. 

    Who has the ultimate responsibility for the estate?  Complain to them.
    No reliance should be placed on the above! Absolutely none, do you hear?
  • A balancing invoice or similar is quite common m. We get an adjustment every year, it depends on what they have actually spent vs what they projected to spend.
    Credit card 2091
    Overdraft 0
  • GDB2222
    GDB2222 Posts: 26,654 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    £50 a week for late payment?
    No reliance should be placed on the above! Absolutely none, do you hear?
  • Thank you all for your swift responses. It's a freehold, by the way. 
  • If it’s freehold, how are they able to charge you fees? My charges are for a leasehold flat.
    Credit card 2091
    Overdraft 0
  • TBG01
    TBG01 Posts: 507 Forumite
    500 Posts Fourth Anniversary Name Dropper
    If it’s freehold, how are they able to charge you fees? My charges are for a leasehold flat.

    Because a lot of new estates aren't adopted by the council, which leaves the residents via a management company responsible for the maintenance and upkeep of the estate.
  • GixerKate
    GixerKate Posts: 443 Forumite
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    Newish estate by any chance?  Unfortunately I suspect you'll have to pay as it will be in your covenants.  Have you checked with your neighbours if they have the same thoughts?  

    On our newish built estate (actually its about 5 years old) we have a residents association who took on the management company who are also really really bad and managed to reduce the annual service charge last year.  A few people on the residents association are in the process of becoming Directors of the management company so that it can be run by the residents.
  • Blue439
    Blue439 Posts: 3 Newbie
    First Post
    Thank you all. The estate (newish, indeed) consists of leasehold (flats) and freehold (houses), everyone being charged, freehold and leasehold alike. 
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