Ebay Buyer Returning a Non-Returnable Item

adamapple

I sold a mobile phone on ebay as non-returnable, however the next day the buyer said they'd changed their mind and wanted a refund. That's after i'd posted the item but before it had even been delivered to them. Despite the listing saying no returns, the options ebay gave me were: a) to accept the refund, b) reject the refund and buyer keeps item, c) Offer a partial or total refund.

I don't understand this, what is the point of allowing sellers to state no returns, if ebay forces you to accept the refund.

vacheron

Sounds to me that option 2 is the one you want?

Rinse_Repeat

Option 2, evertime.  If they leave negative feedback, get ebay to remove it.

savergrant

You're lucky they haven't opened an SNAD case. Then you wouldn't have option B and you'd have to accept the return or give a refund.

As it stands ebay is hardly forcing you to accept anything, they are simply asking whether you wish to make an exception in this case.