We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Vinted returns and customer service?
Buster_Danog
Posts: 731 Forumite
Just trying to find out if people think Vinted customer service is getting worse? It appears that they have started to take longer and longer to reply to messages on returns / disputes. Anything other than reporting a listing for a removal takes a good few days.
I need to get a refund on an item that should never have been sent as it was damaged and therefore against Vinted policy for the buyer to list it, and for that reason was also illegal to post in the UK by law. However, with the "I have an issue" button there is no way to report this specific issue and I have had to go through the normal returns process. At the moment I am in the situation where I have been given a deadline by the automated process to return the item for a refund. However, I have yet to get Vinted to reply and tell me what to do when it is not legal to put the item in the post with any service.
I need to get a refund on an item that should never have been sent as it was damaged and therefore against Vinted policy for the buyer to list it, and for that reason was also illegal to post in the UK by law. However, with the "I have an issue" button there is no way to report this specific issue and I have had to go through the normal returns process. At the moment I am in the situation where I have been given a deadline by the automated process to return the item for a refund. However, I have yet to get Vinted to reply and tell me what to do when it is not legal to put the item in the post with any service.
0
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 352.4K Banking & Borrowing
- 253.7K Reduce Debt & Boost Income
- 454.4K Spending & Discounts
- 245.4K Work, Benefits & Business
- 601.2K Mortgages, Homes & Bills
- 177.6K Life & Family
- 259.3K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards