Angel Perfume

Okell

Ergates said:

Nonamenoone said:

MyRealNameToo said:

Nonamenoone said:

Cosmetify is the place I bought from. Could you advise where I would go to check the batch etc as advised x 

They appear to be a market place not a retailer, each page has a "sold by" with a different brand. 

Mugler Angel comes in a variety of forms, are you sure you've ordered the one you know? eg Nova, Seduction, Elixir, Stellar etc

I'd suggest you (quickly) go in store and also smell the identical version - brands do reformulate things over time and know recently bought a perfume the Mrs used to love that its well publicised had been "updated" by the brand and she doesnt like the new version. 

I definitely bought the "original version" but it's nothing like the bottle I had from last Christmas. They are currently arguing that since I opened the seal of the packet I cannot return. I am really sad as I don't have loads of spare cash to literally just waste almost £100 on what was supposed to be a treat from a very tiny win I was lucky enough to have. You live and learn I guess. I shouldn't have bought online! 

... Perfume does come with a hygiene seal, so opening it doesn't mean you can't return it...

Sorry but I think you mean "... does not come with a hygiene seal..."

Or more particularly is not sealed for hygiene purposes.

Ergates

the_lunatic_is_in_my_head said:

Ergates said:

Assuming they're a UK company (and thus subject to UK consumer law) then what they've said isn't correct at all.

Perfume does come with a hygiene seal, so opening it doesn't mean you can't return it.   

If this was a change of mind return then they *might* be able to deduct an amount from any refund for loss of value resulting from opening and "using" the product.  But they can't just entirely refuse to accept a return and any deduction would have to reflect an *actual* loss of value.  (i.e. how much less would you expect to pay for a bottle that has been opened but is essentially still full).

But also - if the company doesn't properly inform you of your rights of return under consumer law, then they lose this privilege entirely.   From what they've said so far it seems quite likely they they haven't done this.  If so, then they're not allowed to deduct anything.

Also... this isn't a "change of mind" return anyway - this is you saying the item is not as described.

If you wanted to be sure, you could also pop into a perfume shop (or department store, or wherever) and do a sniff test on a sample bottle of Angel - just to confirm it's the bottle you've had the smells different, and not something about your sense of smell or something that has changed.

Whilst I think it will be a long argument (with the retailer), perfume can commonly be tested in shops so testing the perfume shouldn't permit a deduction.

The EU guidance makes the suggestion of the retailer including a tester to reduce the requirement for the consumer to open the bottle in order to find out they don't like the product.

Although with this being third party sellers it does make you wonder if it's fake in which case it's straightforward (although could of course be reformulated as suggested above). 

In a shop they'd have a tester bottle already open that isn't for sale - they wouldn't let you open and test the bottle you're buying.   Including a small tester sample would circumvent the whole argument though so retailers should definately do that!!

However, in this case I doubt it would have made a difference - like you say, either this bottle is fake, or all the OP's previous bottles have been fake.   Or the OP has covid and has lost their sense of smell....  (hopefully it's one of the other options!!)

MyRealNameToo

the_lunatic_is_in_my_head said:

Ergates said:

Assuming they're a UK company (and thus subject to UK consumer law) then what they've said isn't correct at all.

Perfume does come with a hygiene seal, so opening it doesn't mean you can't return it.   

If this was a change of mind return then they *might* be able to deduct an amount from any refund for loss of value resulting from opening and "using" the product.  But they can't just entirely refuse to accept a return and any deduction would have to reflect an *actual* loss of value.  (i.e. how much less would you expect to pay for a bottle that has been opened but is essentially still full).

But also - if the company doesn't properly inform you of your rights of return under consumer law, then they lose this privilege entirely.   From what they've said so far it seems quite likely they they haven't done this.  If so, then they're not allowed to deduct anything.

Also... this isn't a "change of mind" return anyway - this is you saying the item is not as described.

If you wanted to be sure, you could also pop into a perfume shop (or department store, or wherever) and do a sniff test on a sample bottle of Angel - just to confirm it's the bottle you've had the smells different, and not something about your sense of smell or something that has changed.

Whilst I think it will be a long argument (with the retailer), perfume can commonly be tested in shops so testing the perfume shouldn't permit a deduction.

The EU guidance makes the suggestion of the retailer including a tester to reduce the requirement for the consumer to open the bottle in order to find out they don't like the product.

Although with this being third party sellers it does make you wonder if it's fake in which case it's straightforward (although could of course be reformulated as suggested above). 

Commonly yes, but not always, and testing is done with a specific tester bottle, you can't just take a sealed bottle off the shelf, open it yourself and try it. Even with places with testers they dont always have all options available for testing, particularly if they are selling more expensive variants like perfumes, they may have the eau de perfume open to test but will just tell you the perfume version is more intense without anyway for you to try. 

Its similar with lots of other products, yes TVs are often on display in Curry's but in Makro they arent and if you want a special order model they dont have in store at neither can you try before you buy but the argument that because some TVs are displayed in some stores seems to stand for everyone being able to try every model if buying online. 

Speaking to a friend who runs an AV store, its one of the key reasons they won't sell the most expensive equipment mail order as in store they can refuse to demo it and by making sure the person comes in store as part of the purchase process they can refuse DSR type rights. Personally think its all a bit silly but then think many UK laws are overly protective 

Nonamenoone

Still awaiting a reply. Will update asap. Thanks for replies! 

Ergates

Okell said:

Ergates said:

Nonamenoone said:

MyRealNameToo said:

Nonamenoone said:

Cosmetify is the place I bought from. Could you advise where I would go to check the batch etc as advised x 

They appear to be a market place not a retailer, each page has a "sold by" with a different brand. 

Mugler Angel comes in a variety of forms, are you sure you've ordered the one you know? eg Nova, Seduction, Elixir, Stellar etc

I'd suggest you (quickly) go in store and also smell the identical version - brands do reformulate things over time and know recently bought a perfume the Mrs used to love that its well publicised had been "updated" by the brand and she doesnt like the new version. 

I definitely bought the "original version" but it's nothing like the bottle I had from last Christmas. They are currently arguing that since I opened the seal of the packet I cannot return. I am really sad as I don't have loads of spare cash to literally just waste almost £100 on what was supposed to be a treat from a very tiny win I was lucky enough to have. You live and learn I guess. I shouldn't have bought online! 

... Perfume does come with a hygiene seal, so opening it doesn't mean you can't return it...

Sorry but I think you mean "... does not come with a hygiene seal..."

Or more particularly is not sealed for hygiene purposes.

Damn it!  I even spotted that and thought I'd corrected it...

the_lunatic_is_in_my_head

Ergates said:

In a shop they'd have a tester bottle already open that isn't for sale - they wouldn't let you open and test the bottle you're buying.  

That is true but the same would be said of most display models. A TV shop could have display models but they wouldn't typically let you open the box of a random TV and then set it up nor would they sell you the display model.  

MyRealNameToo said: Even with places with testers they dont always have all options available for testing, particularly if they are selling more expensive variants like perfumes, they may have the eau de perfume open to test but will just tell you the perfume version is more intense without anyway for you to try. 

Its similar with lots of other products, yes TVs are often on display in Curry's but in Makro they arent and if you want a special order model they dont have in store at neither can you try before you buy but the argument that because some TVs are displayed in some stores seems to stand for everyone being able to try every model if buying online. 

The regs merely mention that in particular handling is excessive is beyond what can be done in a shop, I don't think the world has time to debate whether or not some shops only have eau de perfume as a tester or one shop has 25 TVs on display and the other only 1. 

I would say though that I'd expect the more expensive the perfume the more likely there would be a tester, but haven't purchased such a thing in a shop for a long time.

I don't think you should be able to unseal a bottle of perfume, test it and then send it back for a full refund but here we are  

Nonamenoone

Update:
I have taken to Elys in Wimbledon who also advise they have suspicion and agree the smell is not correct. She advised me to check Check Fresh against the batch code which proves the bottle is almost 2 years old. She advised this will have caused deterioration to the smell of it has been opened and then resealed.

Nonamenoone

Update 2:
Thanks for getting in touch.
 
We have raised this with our retailer and they have responded with the below message:
 
'We would like to assure you again that all of our items are authentic and we cannot see there
any issues in regards to the cellophane, this does not determine its authenticity.
 
In regards to the smell, we can also assure you that a batch code with 2 years of age does
not indicate "old perfume" perfumes can last forever if stored correctly.
 
If you believe it is faulty, you can of course return it for testing.'
 
Thanks,
Cosmetify

Nonamenoone

Update 3:

Mugler

Angel Eau De Parfum

100ml

Return requested with Perfume Click.

We are sorry you are not pleased with the quality of your new product.

We have sold several of these products in the past and have not been made aware of any issues with this product, if you suspect that you have received a faulty product you are of course welcome to return it for us and we will check it here.

Please note that the longevity, intensity and smell of a fragrance can depend on various factors such as the hydration of your skin. Dry skin, for example, can change the development and longevity of the fragrance. The temperature of the room your fragrance is stored in can also have an impact on the scent itself: it is usually better to store it cooler than warmer. It is also not unusual for the manufacturers to reformulate their fragrances every few years to which may explain why you could experience slight changes between different batches.

Thank you and I do hope this helps.

Nonamenoone

So in all, they blede for storing it incorrectly over 2 days for it having an adverse affect on the smell, but them having for 2 years and seemily resealing it doesn't.
Any advice really Welcomed! Thank you