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Router issues. No internet/TV at all!
caseystar
Posts: 6,612 Forumite
in Techie Stuff
Earlier today my router was running as normal. For several hours now it's been flashing orange/red. I accidentally switched off the plug earlier (I wanted the one next to it) but it was only off seconds. When it came back on the lights started flashing. I've turned it off before and never had an issue.
I've tried switching it off and on. I've tried switching the fibre box off and on. I've even factory reset it. All cables have been checked and are in place.
I've tried contacting my broadband provider via the live chat but it kept cutting out. (My phone signal in my house isn't very good) They're closed now.
My landline is connected to the router, so ringing them isn't an option unless I use my mobile and it's an 0345 number so very expensive. So I am hoping to avoid it.
Does anyone have any idea's on what I can try next please? Thank you very much in advance! 🙂
I've tried switching it off and on. I've tried switching the fibre box off and on. I've even factory reset it. All cables have been checked and are in place.
I've tried contacting my broadband provider via the live chat but it kept cutting out. (My phone signal in my house isn't very good) They're closed now.
My landline is connected to the router, so ringing them isn't an option unless I use my mobile and it's an 0345 number so very expensive. So I am hoping to avoid it.
Does anyone have any idea's on what I can try next please? Thank you very much in advance! 🙂
In order to be irreplaceable, one must always be different. 
0
Comments
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Who is your ISP and what type of fibre do you have?
If you have just be constantly resetting all the devices, turn them off completely for 5 minutes and try again.
03 numbers are normally included in any inclusive minutes you have, do you have any?0 -
Try powering off for 60 minutes so the ISP closes the session.2
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