Inpost mistake/Vinted lack of Customer service

bigflabbylady

Pollycat said:

Are they too stupid to realise that delay in responding to issues just creates more work for them as frustrated customers just keep bombarding them with messages?
Hypothetical question...

Actually I think it is like someone else pointed out on my thread that it is quite the opposite...they expect the majority to give up in frustration at some point, so less work for them to solve the issues.

These companies think they are too big to fail.

bigflabbylady

Pollycat said:

The other parcel was being delivered to the same Inpost lockers as my parcel.
I am 100% sure that the courier put the other buyer's parcel in my locker.
And then generated a collection code for me to collect the wrong parcel.

Btw I read in one of the many negative reviews that it is better to print your own labels and put them on the parcel yourself rather than rely on the courier to do it which apparently avoids problems like this. Can't attest to that, just passing on what I read.

savergrant

Pollycat said:

savergrant said:

Pollycat said:

soolin said:

I keep getting a pop up on Vinted stating that there is an issue with Inpost labels at the moment and wonder if all these glitches which have been ongoing for weeks now are causing some of these issues. Due to various issues with Inpost I have temporarily removed the inpost locker to locker option as I don't want to risk problems while there is a known glitch. 

It doesn't help you, especially when Vinted deny issues whilst at the same time warn about them. 

I think this is a clear case of the courier mixing up the 2 parcels.

I damn well hope there isn't an issue with Inpost.
I am expecting 2 Inpost parcels that have been out for delivery for 21 hours.

Do we know where the other parcel was being delivered to? If the other buyer lives close to you it could well be that the collection code received was meant to go to them, rather than the courier putting the wrong parcel in the locker.
If the other parcel was for home delivery then it's a different story. As you've already 'collected' your parcel I doubt a courier would be able to scan it to open a locker and it would probably work its way slowly back to the sender.
Somehow the courier has presumably reached the locker, scanned a parcel, a locker has opened, he's put that parcel in it, and that's generated a collection code which you received. Unless the courier was holding both parcels at the time the collection code must have been generated by scanning the parcel you received.

The other parcel was being delivered to the same Inpost lockers as my parcel.
I am 100% sure that the courier put the other buyer's parcel in my locker.
And then generated a collection code for me to collect the wrong parcel.

I don't think it's your locker. I haven't used lockers for a while but last time I did I scanned the parcel, a locker opened and the screen gave me an option to accept, open a larger locker, or open a smaller locker. Once I accepted I'd imagine it would record that an outgoing parcel was in that locker and that a driver needed to collect it. So the lockers can be randomly assigned for drop-off or collection. I would guess that when a driver arrived and entered their code it would open all the lockers which contained drop-off parcels.
For some reason one of the two parcels due to be collected from those lockers is lost, but the collection code was sent to you although it was your parcel which is missing. Had the other buyer received the collection code they would have been able to open 'your' locker and collect their parcel.

Pollycat

savergrant said:

Pollycat said:

savergrant said:

Pollycat said:

soolin said:

I keep getting a pop up on Vinted stating that there is an issue with Inpost labels at the moment and wonder if all these glitches which have been ongoing for weeks now are causing some of these issues. Due to various issues with Inpost I have temporarily removed the inpost locker to locker option as I don't want to risk problems while there is a known glitch. 

It doesn't help you, especially when Vinted deny issues whilst at the same time warn about them. 

I think this is a clear case of the courier mixing up the 2 parcels.

I damn well hope there isn't an issue with Inpost.
I am expecting 2 Inpost parcels that have been out for delivery for 21 hours.

Do we know where the other parcel was being delivered to? If the other buyer lives close to you it could well be that the collection code received was meant to go to them, rather than the courier putting the wrong parcel in the locker.
If the other parcel was for home delivery then it's a different story. As you've already 'collected' your parcel I doubt a courier would be able to scan it to open a locker and it would probably work its way slowly back to the sender.
Somehow the courier has presumably reached the locker, scanned a parcel, a locker has opened, he's put that parcel in it, and that's generated a collection code which you received. Unless the courier was holding both parcels at the time the collection code must have been generated by scanning the parcel you received.

The other parcel was being delivered to the same Inpost lockers as my parcel.
I am 100% sure that the courier put the other buyer's parcel in my locker.
And then generated a collection code for me to collect the wrong parcel.

I don't think it's your locker. I haven't used lockers for a while but last time I did I scanned the parcel, a locker opened and the screen gave me an option to accept, open a larger locker, or open a smaller locker. Once I accepted I'd imagine it would record that an outgoing parcel was in that locker and that a driver needed to collect it. So the lockers can be randomly assigned for drop-off or collection. I would guess that when a driver arrived and entered their code it would open all the lockers which contained drop-off parcels.
For some reason one of the two parcels due to be collected from those lockers is lost, but the collection code was sent to you although it was your parcel which is missing. Had the other buyer received the collection code they would have been able to open 'your' locker and collect their parcel.

Regardless of the above, the courier put the wrong parcel in a locker (maybe it wasn't 'mine') and then used my parcel number to message me with the collection code.
Regardless of the above, I have an item - collected from a locker that Inpost provided the collection code to me for - that I did not purchase.

I have an item that I didn't order.
I have not received my item - which may or may not be lost.
My seller doesn't have the money for my order - because nobody seems to know where my parcel is.
The other buyer doesn't have the item they paid for (I have it).
The other seller doesn't have their money - because as far as Vinted/Inpost are concerned that parcel hasn't been delivered.

Pollycat

bigflabbylady said:

Pollycat said:

The other parcel was being delivered to the same Inpost lockers as my parcel.
I am 100% sure that the courier put the other buyer's parcel in my locker.
And then generated a collection code for me to collect the wrong parcel.

Btw I read in one of the many negative reviews that it is better to print your own labels and put them on the parcel yourself rather than rely on the courier to do it which apparently avoids problems like this. Can't attest to that, just passing on what I read.

Mixed up labels printed by the courier wasn't the reason for this specific mix up.

The courier put someone else's parcel in the locker then gave me the collection code.

savergrant

According to the tracking when was your item placed in the locker? How does it compare with the other buyer's tracking (6th Nov 11:17) Were both parcels out for delivery at the same time? If so it could be possible that your parcel has been dropped off in a locker but for some reason the collection codes are out of sync, you just happened to be sent a code which opened another locker at the same location. Perhaps if someone from inpost could open all the lockers it might come to light.

soolin

savergrant said:

According to the tracking when was your item placed in the locker? How does it compare with the other buyer's tracking (6th Nov 11:17) Were both parcels out for delivery at the same time? If so it could be possible that your parcel has been dropped off in a locker but for some reason the collection codes are out of sync, you just happened to be sent a code which opened another locker at the same location. Perhaps if someone from inpost could open all the lockers it might come to light.

I doubt OP has other buyers tracking and the chances of Inpost doing anything now is non existent. Also since parcels are sent back after just 3 days in the locker- opening them all wouldn't achieve nothing.

This is not an uncommon scenario on Vinted, in fact there is at least one facebook group dedicated to trying to match buyers with their parcels- with people posting up what they got and asking if someone has their item instead. 

Pollycat

soolin said:

savergrant said:

According to the tracking when was your item placed in the locker? How does it compare with the other buyer's tracking (6th Nov 11:17) Were both parcels out for delivery at the same time? If so it could be possible that your parcel has been dropped off in a locker but for some reason the collection codes are out of sync, you just happened to be sent a code which opened another locker at the same location. Perhaps if someone from inpost could open all the lockers it might come to light.

I doubt OP has other buyers tracking and the chances of Inpost doing anything now is non existent. Also since parcels are sent back after just 3 days in the locker- opening them all wouldn't achieve nothing.

This is not an uncommon scenario on Vinted, in fact there is at least one facebook group dedicated to trying to match buyers with their parcels- with people posting up what they got and asking if someone has their item instead. 

Sadly, I agree with this.

There's now another issue.

I had 4 Vinted/Inpost  parcels showing 'out for delivery' Saturday & yesterday.
Now 3 of them are showing 'in transit' this morning. One was shipped 7 days ago! That one has made 2 trips to the lockers and is on it's way somewhere.
One has been delivered.

One of my buyers has had a message saying 'lockers are full'.

So the couriers are getting to the lockers but taking parcels away because they are full.

I guess the one that has been delivered was because it's a small parcel (silk scarf) and would have fitted into the small slot lockers.

It's clear that Inpost either need more lockers or need to empty the lockers more frequently.
Or maybe both.

soolin

Pollycat said:

soolin said:

savergrant said:

According to the tracking when was your item placed in the locker? How does it compare with the other buyer's tracking (6th Nov 11:17) Were both parcels out for delivery at the same time? If so it could be possible that your parcel has been dropped off in a locker but for some reason the collection codes are out of sync, you just happened to be sent a code which opened another locker at the same location. Perhaps if someone from inpost could open all the lockers it might come to light.

I doubt OP has other buyers tracking and the chances of Inpost doing anything now is non existent. Also since parcels are sent back after just 3 days in the locker- opening them all wouldn't achieve nothing.

This is not an uncommon scenario on Vinted, in fact there is at least one facebook group dedicated to trying to match buyers with their parcels- with people posting up what they got and asking if someone has their item instead. 

Sadly, I agree with this.

There's now another issue.

I had 4 Vinted/Inpost  parcels showing 'out for delivery' Saturday & yesterday.
Now 3 of them are showing 'in transit' this morning. One was shipped 7 days ago! That one has made 2 trips to the lockers and is on it's way somewhere.
One has been delivered.

One of my buyers has had a message saying 'lockers are full'.

So the couriers are getting to the lockers but taking parcels away because they are full.

I guess the one that has been delivered was because it's a small parcel (silk scarf) and would have fitted into the small slot lockers.

It's clear that Inpost either need more lockers or need to empty the lockers more frequently.
Or maybe both.

I realise it doesn’t help your situation, but I agree about the issue of space. This was quite a big issue at Christmas last year, and this year with some Inpost lockers taking Yodel as well, it’s going to get worse. 

I had 2 lockers within walking distance distance, now I only have one. Luckily I have a shop that takes Inpost and yodel but he’s currently shut due to electrical issues- which means if the lockers in town are full or broken, which isn’t uncommon, I now have to drive to Tesco . All my local Tescos have lockers, the large one has 3 sets but I’ve been there before near Christmas and haven’t been able to drop off anything as all lockers are full despite them being emptied several times a day. 

Due to a number of ongoing issues with Inpost I’ve now temporarily turned off Inpost to locker as an option on Vinted and may well turn it back on after Christmas. 

Just this morning there are people on the various Vinted groups complaining that items are either arriving wrong, some one got a swimsuit rather than the toy they were expecting! Or else parcels are going back to the sellers due to lockers being full and unable to be ‘delivered’. 

savergrant

soolin said:

savergrant said:

According to the tracking when was your item placed in the locker? How does it compare with the other buyer's tracking (6th Nov 11:17) Were both parcels out for delivery at the same time? If so it could be possible that your parcel has been dropped off in a locker but for some reason the collection codes are out of sync, you just happened to be sent a code which opened another locker at the same location. Perhaps if someone from inpost could open all the lockers it might come to light.

I doubt OP has other buyers tracking and the chances of Inpost doing anything now is non existent. Also since parcels are sent back after just 3 days in the locker- opening them all wouldn't achieve nothing.

This is not an uncommon scenario on Vinted, in fact there is at least one facebook group dedicated to trying to match buyers with their parcels- with people posting up what they got and asking if someone has their item instead. 

Op gave the tracking the other buyer received...but not their own, other than that they had received a collection code. Was that around 11:17 on 6th November?
If the item has been left in a locker but is still showing as 'out for delivery' it probably won't be returned after three days, as there is no way of knowing it's there. Best case scenario is it has been left in a locker but the collection code wasn't triggered so there is no record of it being delivered, it will probably stay there until someone comes with a parcel and the locker opens to accept it.
All we know for certain is that somehow op's collection code was triggered but the parcel left in that locker wasn't theirs (but was due to be delivered to the same lockers). If the driver arrived with both parcels what happened to the other parcel?