First ever PCN - advice needed

Lesh_2

Hi all,

So received a letter this morning from Parkingeye for my first ever PCN for an Asda carpark. The issue date is 31/10/2025, so I basically have a week left before the discounted fine jumps from £60 to £100. The "event" date is 28/10/2025.

Basically, I was making an out-of-town trip, so I wasn't familiar with the area. I stopped in a retail park which included an Asda superstore to pick up a sandwich and visit some other shops in the local vicinity by foot. One of the stores I visited had a lot of difficulty with me making the purchase of a display item which basically pushed me over the 3-hour limit of the car park by 45 minutes.

Annoyingly the sandwich I purchased from Asda was done with cash to get change for car parking at my eventual destination and the other store I made the purchase from isn't actually on the retail park itself, so I don't think they'd have any influence over the PCN.

Do I have any options here?

All I can think to do is email Asda and ask them for leniency as I'm actually a regular customer at my local Asda store at home.

prowla

Asda won't be the car park operators.

However, the common best advice is to contact the store and show you made a purchase and were delayed and ask them to instruct the PPC to cancel it.

The PCN will be a notice to keeper, so any dealings with the PPC should not identify the driver (no "I went", "I drover", etc.).
The good folks in this group will be able to advise on templates for replies.

Lesh_2

prowla said:

Asda won't be the car park operators.

However, the common best advice is to contact the store and show you made a purchase and were delayed and ask them to instruct the PPC to cancel it.

The PCN will be a notice to keeper, so any dealings with the PPC should not identify the driver (no "I went", "I drover", etc.).
The good folks in this group will be able to advise on templates for replies.

I don't have any proof of purchase. I just spoke to customer services on the phone at the store and they weren't too forgiving saying they have the 3 hour policy in place to prevent people abusing it for events (it's close to a football stadium). They just kept telling me to talk to Parkingeye to appeal.

Jame4ters

Lesh_2 said:

prowla said:

Asda won't be the car park operators.

However, the common best advice is to contact the store and show you made a purchase and were delayed and ask them to instruct the PPC to cancel it.

The PCN will be a notice to keeper, so any dealings with the PPC should not identify the driver (no "I went", "I drover", etc.).
The good folks in this group will be able to advise on templates for replies.

I don't have any proof of purchase. I just spoke to customer services on the phone at the store and they weren't too forgiving saying they have the 3 hour policy in place to prevent people abusing it for events (it's close to a football stadium). They just kept telling me to talk to Parkingeye to appeal.

You don’t need proof of purchase but if the store won’t listed then maybe try the Head Office. If you are a regular Asda customer, even at another store, then use that when you contact the HO

prowla

Lesh_2 said:

prowla said:

Asda won't be the car park operators.

However, the common best advice is to contact the store and show you made a purchase and were delayed and ask them to instruct the PPC to cancel it.

The PCN will be a notice to keeper, so any dealings with the PPC should not identify the driver (no "I went", "I drover", etc.).
The good folks in this group will be able to advise on templates for replies.

I don't have any proof of purchase. I just spoke to customer services on the phone at the store and they weren't too forgiving saying they have the 3 hour policy in place to prevent people abusing it for events (it's close to a football stadium). They just kept telling me to talk to Parkingeye to appeal.

Ah - you said you went there to buy a sandwich.

(Wise after the event I know, but I use my credit card for almost everything, so I have a proof of purchase.)

Lesh_2

Jame4ters said:

Lesh_2 said:

prowla said:

Asda won't be the car park operators.

However, the common best advice is to contact the store and show you made a purchase and were delayed and ask them to instruct the PPC to cancel it.

The PCN will be a notice to keeper, so any dealings with the PPC should not identify the driver (no "I went", "I drover", etc.).
The good folks in this group will be able to advise on templates for replies.

I don't have any proof of purchase. I just spoke to customer services on the phone at the store and they weren't too forgiving saying they have the 3 hour policy in place to prevent people abusing it for events (it's close to a football stadium). They just kept telling me to talk to Parkingeye to appeal.

You don’t need proof of purchase but if the store won’t listed then maybe try the Head Office. If you are a regular Asda customer, even at another store, then use that when you contact the HO

Thanks, I've drafted an email to send to ceo@asda.co.uk tomorrow morning. I'm a regular Asda customer so have screenshots from my credit card app to show transactions from the last month at my local store. Really hope they show me some leniency.

Lesh_2

prowla said:

Lesh_2 said:

prowla said:

Asda won't be the car park operators.

However, the common best advice is to contact the store and show you made a purchase and were delayed and ask them to instruct the PPC to cancel it.

The PCN will be a notice to keeper, so any dealings with the PPC should not identify the driver (no "I went", "I drover", etc.).
The good folks in this group will be able to advise on templates for replies.

I don't have any proof of purchase. I just spoke to customer services on the phone at the store and they weren't too forgiving saying they have the 3 hour policy in place to prevent people abusing it for events (it's close to a football stadium). They just kept telling me to talk to Parkingeye to appeal.

Ah - you said you went there to buy a sandwich.

(Wise after the event I know, but I use my credit card for almost everything, so I have a proof of purchase.)

Yeah, I did and normally I'm exactly the same regarding credit card but his time I specifically used a £10 note to get some change for the parking meter at my final destination......ironic, I know.

Le_Kirk

Lesh_2 said:

Thanks, I've drafted an email to send to ceo@asda.co.uk tomorrow morning. I'm a regular Asda customer so have screenshots from my credit card app to show transactions from the last month at my local store. Really hope they show me some leniency.

In your email to the CEO point out that you are a regular customer of ASDA ............ at the moment but that will change if every visit to an ASDA store comes with a surcharge of (£100/£60) and none of your friends and family will be impressed with ASDA's behaviour and may also decide to shop elsewhere!

Coupon-mad

Why don't you use your receipts evidence (plus the receipts from the other shops including the display item) in an appeal to Parking Eye?

Proof of store patronage usually works.

Lesh_2

Le_Kirk said:

Lesh_2 said:

Thanks, I've drafted an email to send to ceo@asda.co.uk tomorrow morning. I'm a regular Asda customer so have screenshots from my credit card app to show transactions from the last month at my local store. Really hope they show me some leniency.

In your email to the CEO point out that you are a regular customer of ASDA ............ at the moment but that will change if every visit to an ASDA store comes with a surcharge of (£100/£60) and none of your friends and family will be impressed with ASDA's behaviour and may also decide to shop elsewhere!

Thanks. As this is the first email I've tried the softer approach to ask for leniency and attached proof of regular patronage at my local Asda store. Depending on the response I get, I'll incorporate your points accordingly. 

Lesh_2

Coupon-mad said:

Why don't you use your receipts evidence (plus the receipts from the other shops including the display item) in an appeal to Parking Eye?

Proof of store patronage usually works.

The store that I have proof of purchase from aren't part of the same car park. They're literally right next door but it's a separate car park apparently so I'm not sure if that receipt would help with Parkingeye. My mistake was thinking it was all one parking facility.

I have however attached that receipt in my email to Asda to show that my intention was to park there for retail rather than abuse it for anything else (from research it sounds like that car park gets taken advantage of by a nearby football stadium).