PayPal Credit to make a purchase

Paddymcg01

I entered into a credit agreement with PalPay to purchase a 16" Laptop via eBay. However, what turned up was a small envelope filled with scrap paper, delivered to the wrong address! I immediately informed both eBay and PayPal, and their internal resolution process went into play. However, they found in the seller's favour as the package had been delivered. Even though I received an email from eBay stating that the seller's account had been compromised. I have been in contact with the Citizens Advice Bureau, and they have advised me to send a formal letter of complaint. I'm having trouble finding a UK address to send the registered letter to. Does anyone have any info for me?

sheramber

Who are you wanting to send the letter to?

Paddymcg01

It would have been a good idea to mention that! I guess it would be PayPal's credit division

sheramber

us

How can I contact you if I have any further questions?

For more information, you can call PayPal Customer Service on 0800 368 7155.

Hours of service:

Monday to Sunday 8am to 6.30pm (GMT)

If you’re calling from outside the UK, call 0044 800 368 7155 You can write to us at PayPal UK Ltd, c/o PayPal Credit Customer Services, PO Box 5298, Unit 1-2, Chartwell Business Centre, Worthing, BN11 9UF, UK

Alternatively, if you’re an existing customer you can use our secure message centre for all account related enquiries by logging into your PayPal Account.

https://www.paypal.com/uk/digital-wallet/ways-to-pay/credit-services/faqs

Paddymcg01

Thank you very much, sheramber