Share registrar help

Moondarra

I hold power of attorney for an ageing parent. During an estate transfer, they were to receive a considerable shareholding via a well-known registrar. However the registrar sent the shares (somewhere?) against our instructions, then told us they'd sent thelm to the lawyer, then told the lawyer they'd sent them to us.
This took some time to discover. They then wrote, "apologising" yet the letter contained no less than 29 errors, some trivial, some material.  We asked whether they had put a "stop trade" on the certificate, but it took them two years to do so after they realised the shares were missing.
The registrar continued to fail to follow our simple instructions, (such as "Please provide tracker references for important documents instead of using second class untracked mail") and five years later insists that WE indemnify THEM against their error.
They told us that we could go to the FS ombudsman, but the ombudsman told us that registrar services lie outwith their jurisdiction.  We have asked them numerous times "What is the arbitration route for this issue?" Clearly not the Ombudsman. And  "Who is the independent overseer of your practices?"

So my question to the forum is- does the forum know the answer to the two questions in bold above?  Thank you. 

eskbanker

Companies performing unregulated activities aren't even obliged to have a complaints process, never mind a dispute resolution one, and likewise may not have any independent oversight - who specifically are you referring to?

DRS1

Have you tried contacting the Company Secretary of the company concerned?