Utility Warehouse - complete inability to tell night from day

BulliJudd4

Hi,

I have an Economy 7 tariff with Utility Warehouse. I faithfully submit meter readings (Day and Night) to them in order to keep bills accurate, and ensure with an eagle eye and high levels of diligence that I always submit these the correct way round.

However, they are without fail always applied the incorrect way round at their end, i.e. night reading applied to the day meter and vice-versa. I have pointed this out on about 10 occasions now, and they always say it will be corrected and/or they ask for a 'live reading check' to take place where I have to take readings from both meters a few hours apart and submit photos of those readings.

The issue is never solved, and the result is perpetually incorrect bills. Is this a common problem? Is it a UW-specific problem? Am I likely to ever resolve it or should I look to move supplier?

Thanks.

Swipe

Raise an official complaint rather than just informing them. Make them aware that you will take this to the energy ombudsman if not resolved within 8 weeks. You need this resolving ASAP as it will be cold in a couple of weeks and with such high daytime rates at UW, your bills will be astronomical.

WiserMiser

Write (email is fine), don't phone.  Start with COMPLAINT: Day and Night Readings Transposed

dunstonh

However, they are without fail always applied the incorrect way round at their end, i.e. night reading applied to the day meter and vice-versa. I have pointed this out on about 10 occasions now, and they always say it will be corrected and/or they ask for a 'live reading check' to take place where I have to take readings from both meters a few hours apart and submit photos of those readings.

Transposing is a common error.   It usually occurs right at the start of the switch to that supplier.

It has happened to me a couple of times, including with UW.  Its usually easily rectified by providing them a copy of the closing statement of the previous provider and a couple of photos showing the meter readings and time.

UW corrected my transposed readings within a month of my notifying them, and corrected the billing from inception.