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Vidasavings.co.uk doesn't exist?

caper7
caper7 Posts: 184 Forumite
Part of the Furniture 100 Posts Name Dropper Combo Breaker
in Savings & investments
I have opened an ISA with vida savings, and received a letter in the post to authenticate my nominated account. 
It instructs me to visit their website, but it doesn't seem to exist. 
When I Google Vida savings the website is actually vidabank.co.uk which must have been what I used to open the account.
What should one make of this? Their own physical paperwork having the wrong website address? Or is Vidabank.co.uk an imposter website? 

Comments

  • Fatferds12
    Fatferds12 Posts: 43 Forumite
    Fifth Anniversary 10 Posts Name Dropper Photogenic
    edited 7 November at 9:56AM
    caper7 said:
    I have opened an ISA with vida savings, and received a letter in the post to authenticate my nominated account. 
    It instructs me to visit their website, but it doesn't seem to exist. 
    When I Google Vida savings the website is actually vidabank.co.uk which must have been what I used to open the account.
    What should one make of this? Their own physical paperwork having the wrong website address? Or is Vidabank.co.uk an imposter website? 
    I opened an ISA with them yesterday and on their Welcome email there's a link at the bottom which says "Visit us at vidasavings.co.uk". If you click this on your letter it asks you to authenticate your account.  I haven't had my letter asking me to do this yet but thought it might help you.
  • caper7
    caper7 Posts: 184 Forumite
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    This is what I get.
  • Ayr_Rage
    Ayr_Rage Posts: 3,195 Forumite
    1,000 Posts Second Anniversary Photogenic Name Dropper
    The link in @Fatferds12 post works for me but comes up as secure.vidasavings.co.uk

    Try adding SECURE at the beginning.
  • Fatferds12
    Fatferds12 Posts: 43 Forumite
    Fifth Anniversary 10 Posts Name Dropper Photogenic
    edited 7 November at 10:09AM
    I did ring them yesterday with a query and they answered really quickly and were helpful so it may be worth ringing them on 0345 6460460.  Also I don't know if it makes a difference but I log in on a desktop PC and if I type in Vidasavings or Vidabank it takes me to their website.
  • flaneurs_lobster
    flaneurs_lobster Posts: 7,695 Forumite
    Sixth Anniversary 1,000 Posts Photogenic Name Dropper
    edited 7 November at 10:09AM
    They don't use the top level domain vidasavings.co.uk as a landing page so you can't enter it in a browser and find a website.

    If however you try secure.vidasavings.co.uk (same TLD, different prefix) you'll find something you can open.

    It's just how they've decided to design their online access, the two TLDs are legit.
  • born_again
    born_again Posts: 21,731 Forumite
    10,000 Posts Sixth Anniversary Name Dropper
    https://secure.vidasavings.co.uk/
    Life in the slow lane
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