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Airtime rewards
Cutgrass
Posts: 29
Forumite
in Phones & TV
Hi im having a bit of a rough time with airtime rewards. Wonder if anyone could suggest the next steps to take. My reward didn't automatically track. I've since been backwards and forwards with there customer service via email. All they keep saying is that as one of the conditions were not met and they would not be releasing the reward. Ive told them that I'm sure all the conditions were met and for them to tell me which condition has not been met. They now are just not replying. Not sure of what my next step should be.
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Comments
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I've had it where the tracking didn't work as well, very frustrating.1
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Hi, did you manage to get it sorted?avidusmortis said:I've had it where the tracking didn't work as well, very frustrating.0 -
If you post as a reply to their Facebook posts, they will ask you to DM the details, that may get another person to look at it.
If it is anything to do with bonus points and challenge stamps not being given on gifts cards, that is their new policy.I'm a Forum Ambassador on the housing, mortgages & student money saving boards. I volunteer to help get your forum questions answered and keep the forum running smoothly. Forum Ambassadors are not moderators and don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com.1
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