We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Smart meter lost connection
indigofreeze
Posts: 30 Forumite
in Energy
I was harassed into having smart meters fitted. I really didn't want them due to the location of the metres and it not being an easy install. There was nothing wrong with the old metres and I always sent monthly readings and paid my bills in full.
Anyway I gave in and had the metres fitted which went horribly wrong. The engineer insisted on looking at my boiler even tho he didn't have a clue about boilers. Metres were fitted then water started pouring out of the boiler (boiler is only 2 years old). The engineer turned off my water supply and gas supply, told me I needed to get someone qualified to sort it out and left. Gas engineer said it was the smart meter engineers fault.
Anyway boiler got fixed and all was ok. This was in July.
About 3 weeks ago I had a power cut and since then my smart meters are not sending half hour readings which are needed for the EV tariff I'm on.
Energy company can't fix the issue remotely and have said both metres need replacing because they are out of sync. This seems ridiculous, the metres are only a few months old. I don't want the gas meter changed because I don't want any engineer fiddling with my boiler again but apparently they won't change the electric meter without the gas meter.
Surely there must be some way of resetting the metres without turning off the gas and electric supply or replacing them. Why do they have to be replaced???
Does this mean if I have a power cut again or I have to turn off the electricity myself, will I need new meters each time.
Does anyone know if metres can be reset and then start communicating with the network again.
They don't appear to be very 'smart' do they?
Anyway I gave in and had the metres fitted which went horribly wrong. The engineer insisted on looking at my boiler even tho he didn't have a clue about boilers. Metres were fitted then water started pouring out of the boiler (boiler is only 2 years old). The engineer turned off my water supply and gas supply, told me I needed to get someone qualified to sort it out and left. Gas engineer said it was the smart meter engineers fault.
Anyway boiler got fixed and all was ok. This was in July.
About 3 weeks ago I had a power cut and since then my smart meters are not sending half hour readings which are needed for the EV tariff I'm on.
Energy company can't fix the issue remotely and have said both metres need replacing because they are out of sync. This seems ridiculous, the metres are only a few months old. I don't want the gas meter changed because I don't want any engineer fiddling with my boiler again but apparently they won't change the electric meter without the gas meter.
Surely there must be some way of resetting the metres without turning off the gas and electric supply or replacing them. Why do they have to be replaced???
Does this mean if I have a power cut again or I have to turn off the electricity myself, will I need new meters each time.
Does anyone know if metres can be reset and then start communicating with the network again.
They don't appear to be very 'smart' do they?
0
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 352.3K Banking & Borrowing
- 253.7K Reduce Debt & Boost Income
- 454.4K Spending & Discounts
- 245.3K Work, Benefits & Business
- 601.1K Mortgages, Homes & Bills
- 177.6K Life & Family
- 259.2K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards