Car finance claim. Conflicting informaton

jaydmooooo

I sent my complaint back in July 2024 when Toyota advised, "we did pay a discretionary commission to the dealer".

They have recently come back saying they will be in contact again in December and said, "We can tell you that (a) we paid a commission to the dealer for your introduction and (b) this commission was not a discretionary commission (meaning the dealer couldn't influence the rate of interest where this would affect the amount of commission they received)."

Does anyone have any ideas what this means?

sheslookinhot

It means they did pay some commission to dealer but it was not a discretionary commission.

GDB2222

Under some contracts the dealer could increase the interest rate so that they received more commission.

jaydmooooo

sheslookinhot said:

It means they did pay some commission to dealer but it was not a discretionary commission.

But the first email says it was, that's where I'm confused.

Ectophile

jaydmooooo said:

I sent my complaint back in July 2024 when Toyota advised, "we did pay a discretionary commission to the dealer".

They have recently come back saying they will be in contact again in December and said, "We can tell you that (a) we paid a commission to the dealer for your introduction and (b) this commission was not a discretionary commission (meaning the dealer couldn't influence the rate of interest where this would affect the amount of commission they received)."

Does anyone have any ideas what this means?

It means any one of:

• They made a mistake the first time.
• They don't know what they are doing.
• They are lying to you.

sheslookinhot

Ectophile said:

jaydmooooo said:

I sent my complaint back in July 2024 when Toyota advised, "we did pay a discretionary commission to the dealer".

They have recently come back saying they will be in contact again in December and said, "We can tell you that (a) we paid a commission to the dealer for your introduction and (b) this commission was not a discretionary commission (meaning the dealer couldn't influence the rate of interest where this would affect the amount of commission they received)."

Does anyone have any ideas what this means?

It means any one of:

• They made a mistake the first time.
• They don't know what they are doing.
• They are lying to you.

It’s highly improbable that they are lying to you. The penalties and reputational damage for “lying” would be too severe.

GDB2222

Hanlon's Razor clearly applies. 

Ectophile

sheslookinhot said:

Ectophile said:

jaydmooooo said:

I sent my complaint back in July 2024 when Toyota advised, "we did pay a discretionary commission to the dealer".

They have recently come back saying they will be in contact again in December and said, "We can tell you that (a) we paid a commission to the dealer for your introduction and (b) this commission was not a discretionary commission (meaning the dealer couldn't influence the rate of interest where this would affect the amount of commission they received)."

Does anyone have any ideas what this means?

It means any one of:

• They made a mistake the first time.
• They don't know what they are doing.
• They are lying to you.

It’s highly improbable that they are lying to you. The penalties and reputational damage for “lying” would be too severe.

We're talking about car finance companies here.  They have no reputation to keep.

SiliconChip

GDB2222 said:

Hanlon's Razor clearly applies. 

Although I know the concept I'd never come across that term before, so thanks for the enlightenment.