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Dell Inspiron laptop power supply failure rate?

uknick
uknick Posts: 1,792 Forumite
Part of the Furniture 1,000 Posts Name Dropper
My partner bought a Dell Inspiron 3510 laptop in March 2022.  The original power supply started to fail March this year after 3 years. It wouldn't charge the battery and the light on the supply didn't come on at all.  However, if the supply was left unplugged for a few minutes it worked again for a number of days and then failed again.

She bought a another genuine Dell power supply from Amazon in March.  Last month after about 6 months use this failed with the same symptoms.  Thinking it might be a battery issue she plugged in the original supply and this worked fine.  Therefore the replacement was sent back for a refund as being faulty.

Roll on another couple of weeks to today and the original supply has failed again.  This time I checked the output of the supply and it is only 10v, not the 19v it should be.  I also checked the startup bios screen and this said no power supply was plugged in when it was actually plugged in.

She's ordered another supply.

Are Dell power supplies that unreliable?  Or, does her habit of using it off the mains supply all the time contribute to the failure?

He previous Dell laptop bought in 2010 was used in exactly the same way until 2022 and is still using its original supply.

 

   

Comments

  • EssexExile
    EssexExile Posts: 6,505 Forumite
    Tenth Anniversary 1,000 Posts Name Dropper Photogenic
    I've not had a problem with mine. It's plugged in all the time at home and rarely used on battery only.
    Tall, dark & handsome. Well two out of three ain't bad.
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