Monmouth Regular Savers disappeared from my accounts list.

thor

So it's the beginning of the month and I was going through funding all my savers, that was until I got to my Monmouth £1000 and £500 regulars. When I logged into my Monmouth account today I found that they were both nowhere to be seen. I opened them in September and both have been funded since then so what has happened? I'm hoping it's some kind of glitch which will sort itself out but if not then I'm going to have to contact them and get them to explain themselves. Has this happened to anyone else?

ThePirates

Mine are still there.

happybagger

As are mine

Section62

thor said:

So it's the beginning of the month and I was going through funding all my savers, that was until I got to my Monmouth £1000 and £500 regulars. When I logged into my Monmouth account today I found that they were both nowhere to be seen. I opened them in September and both have been funded since then so what has happened? I'm hoping it's some kind of glitch which will sort itself out but if not then I'm going to have to contact them and get them to explain themselves. Has this happened to anyone else?

Have you ever seen them in online banking?  Monmouthshire have a process where you have to request an account is added to the online banking profile - if you don't ask, the account doesn't appear.

If you've done that and seen the accounts previously, then a phone call to them tomorrow is probably the best way forward.

thor

So it's just me then. I've gone back to my account page and noticed that there's an add account button which requires the account number inputting. I did just that and got a message each time saying that the account was successfully added. Each account is now visible but both are pending with a zero balance. I'm hoping that this is because they have to be manually added on Monmouth's side which they will do once the working week commences. I was sure that I had been able to view them before but will wait a day or two to see if this problem now gets resolved without any further actions on my part.

thor

Yes Section62, I have just done that now and both accounts are pending with zero balance. I seem to remember having seen them before without having to make requests. I really hope that is all that it is and my accounts get listed properly. It's worth the hassle for such good accounts.

wmb194

thor said:

So it's just me then. I've gone back to my account page and noticed that there's an add account button which requires the account number inputting. I did just that and got a message each time saying that the account was successfully added. Each account is now visible but both are pending with a zero balance. I'm hoping that this is because they have to be manually added on Monmouth's side which they will do once the working week commences. I was sure that I had been able to view them before but will wait a day or two to see if this problem now gets resolved without any further actions on my part.

Have you tried using the app? You don't have to ask for accounts to be added to that.

thor

No I'm not an apps person unless it is the sole means of accessing accounts. I'm a desk top person.

wmb194

thor said:

No I'm not an apps person unless it is the sole means of accessing accounts. I'm a desk top person.

If you're anxious to know today then try using it. Having just checked, in my app my accounts are there.

Section62

thor said:

So it's just me then. I've gone back to my account page and noticed that there's an add account button which requires the account number inputting. I did just that and got a message each time saying that the account was successfully added. Each account is now visible but both are pending with a zero balance. I'm hoping that this is because they have to be manually added on Monmouth's side which they will do once the working week commences. I was sure that I had been able to view them before but will wait a day or two to see if this problem now gets resolved without any further actions on my part.

Yes, part of the process is for someone at Monmouth to do some manual checks, before adding the account to your profile. AIUI the 'Pending' message and zero balance is because until the checks are done the system can't be sure the account belongs to you, and presumably this has been set up to stop people viewing other member's account balances.

Rudyson

Just phone them up. They're very helpful and will be able to confirm your money's arrived