Trading 212 Cash ISA - Borderline discriminatory???

Ocelot

I have a driving licence, but there's no photo on it! Fortunately I also have a passport.

penners324

Why on earth would you recommend such an institution for your mother? Surely a isa with her current bank would be far more sensible.

As her health deteriorates running such an account will be harder and harder for her.

poseidon1

SnarkyPuppy said:

Morning all. Thanks for all your comments and replies, appreciate them....even the ridiculing ones  

I'll be the first to admit I'm quite new to this game and hold my hands up that I didn't realise the whole digital vs non-digital platforms and targeted demographic for some of these companies. I now see where I stand in error and I guess my frustration was out of trying to do what was best for my mum and the tough road that lies ahead.
Thanks for educating me somewhat on this. Everyday is a school day as they say. 

That said, I understand it's the companies right to accept whatever documentation suits them but I'm sure there are many people in the country in their targeted demographic who niether want a passport or driving licence that would like to use their service. I guess that'll just be the companies loss at the end of the day. 

Replying to a couple of points earlier, yes my mums pension does take her above the threshold to be taxed. And an EU ID card isn't relevant in this case. 

I see no one has seen fit to respond to your mea culpa.

Accordingly, since clearly trading 212 is not a good fit for your mother, consider other more long established 'traditional' providers such as Hargreaves Lansdown (HL), AJ Bell and Interactive Investors.

Especially look at HL who not only offer cash as well as stocks and shares ISAs under one roof, but if you have a personal account with them, you can link your mother's account to yours and administer it on her behalf with ease.

I have been doing this on behalf of my 89 year old mother for over 10 years now, who frankly would not  have the first idea how to handle this herself.

In passing i also have a personal trading 212 account, but find their interface rather confused to follow compared to HL and ii who I also have accounts with.

As a newbie you would not have been comfortable with Trading 212 even if you had been successful in creating an account. HL (as an example) is far more user friendly and supportive.

Ayoubkhan51

That’s really unfortunate you make a fair point. Verification should have some flexibility, especially for elderly users who may not have a passport or driver’s licence. Trading 212 could definitely improve accessibility and offer alternative ID options in cases like this.

dunstonh

Ayoubkhan51 said:

That’s really unfortunate you make a fair point. Verification should have some flexibility, especially for elderly users who may not have a passport or driver’s licence. Trading 212 could definitely improve accessibility and offer alternative ID options in cases like this.

Rubbish

Digital platforms generally offer better terms because they can strip out costs.     What you are asking them to do would create significant costs.  That would then have to be passed on to their customers, defeating the purpose of being a digital platform and the benefits it offers.

Providers of services cater for different target markets.    They are not forced and should not be forced to cater for groups that are not in their target market

SnarkyPuppy

poseidon1 said:

SnarkyPuppy said:

Morning all. Thanks for all your comments and replies, appreciate them....even the ridiculing ones  

I'll be the first to admit I'm quite new to this game and hold my hands up that I didn't realise the whole digital vs non-digital platforms and targeted demographic for some of these companies. I now see where I stand in error and I guess my frustration was out of trying to do what was best for my mum and the tough road that lies ahead.
Thanks for educating me somewhat on this. Everyday is a school day as they say. 

That said, I understand it's the companies right to accept whatever documentation suits them but I'm sure there are many people in the country in their targeted demographic who niether want a passport or driving licence that would like to use their service. I guess that'll just be the companies loss at the end of the day. 

Replying to a couple of points earlier, yes my mums pension does take her above the threshold to be taxed. And an EU ID card isn't relevant in this case. 

I see no one has seen fit to respond to your mea culpa.

Accordingly, since clearly trading 212 is not a good fit for your mother, consider other more long established 'traditional' providers such as Hargreaves Lansdown (HL), AJ Bell and Interactive Investors.

Especially look at HL who not only offer cash as well as stocks and shares ISAs under one roof, but if you have a personal account with them, you can link your mother's account to yours and administer it on her behalf with ease.

I have been doing this on behalf of my 89 year old mother for over 10 years now, who frankly would not  have the first idea how to handle this herself.

In passing i also have a personal trading 212 account, but find their interface rather confused to follow compared to HL and ii who I also have accounts with.

As a newbie you would not have been comfortable with Trading 212 even if you had been successful in creating an account. HL (as an example) is far more user friendly and supportive.

Aah, finally a constructive reply  

That is some really great advice and I will definitely look into that. I was also thinking Hodge Bank to the rescue....MSE recommended and they don't have all those hoops to jump through to open an account. 

Thankyou Poseidon, really appreciate your comment. 

SnarkyPuppy

penners324 said:

Why on earth would you recommend such an institution for your mother? Surely a isa with her current bank would be far more sensible.

As her health deteriorates running such an account will be harder and harder for her.

Forgive me for trying to shop around and try to find the best deal to make my mums money work best for her. I thought thats what this site encouraged you to do. And you would think that would be more sensible but unfortunately her current bank's rates are poor compared to others. 

She is still fully compos mentis so running the account wont be an issue with a bit of training. Its setting it up thats the struggle for her.

Reckless_Saving

I disagree with the assersion that relative newcomer is discriminatory due to it's choices for id validation, they are a low cost platform, that's how they're setup to be marketable and a low human touch point business to make them competitive.  I agree T212 isn't a platform for the elderly where the interface changes often, I wouldn't recommend it to my parents.

That aside the issue of digitalisation leaving some parts of sociacity out is an important discussion.  I've experienced it myself, for a couple of decades I've coped fine with my paper driving licence, birth certificate, bill or statement with address.  Until 2020 when lots of services quickly switched to online only, training was one of them, I did the training but couldn't do the exams due to them not allowing the paper driving licence.  I finally switched to a photo driving licence but it was long winded as my close network is family and my working network changes often, took time to find someone to sign the photos that met the criteria.

With my parents I'd gone through the situation when the local bank branch closed and helping them switch to using the online account, one has managed it, the other I had to do it them.  Then a year later the same bank notified one of my parents that they're closing the current account in a few months (moving to a savings account) due to them decommissioning their backend technology, so the bank isn't migrating customers, instead effectively saying it's too hard for us to migrate you so dear customer figure it out yourself.  So I've being putting in a plan of action with my parent to get it all sorted out, new current account, having parent contact providers like pensions to switch account - it's presented challenges like providing acceptable bank statements to providers when the account it new.

Looking at it through my parents eyes I see how traditional businesses with large older customer bases need to do more to help these customers, I also see visions of when get to my 80s I'll be alot slower with things that is second nature today, I can see it being a struggle to grasp in older age.

eskbanker

SnarkyPuppy said:
I was also thinking Hodge Bank to the rescue....MSE recommended and they don't have all those hoops to jump through to open an account.

MSE don't recommend as such, they simply list the providers offering the best rates rather than ranking the offerings from other perspectives, hence the caveat at the foot of each page:

This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service

i.e. as you've already found, highest rates don't necessarily equate to best providers or products by other measures....

LHW99

SnarkyPuppy said:

poseidon1 said:

SnarkyPuppy said:

Morning all. Thanks for all your comments and replies, appreciate them....even the ridiculing ones  

I'll be the first to admit I'm quite new to this game and hold my hands up that I didn't realise the whole digital vs non-digital platforms and targeted demographic for some of these companies. I now see where I stand in error and I guess my frustration was out of trying to do what was best for my mum and the tough road that lies ahead.
Thanks for educating me somewhat on this. Everyday is a school day as they say. 

That said, I understand it's the companies right to accept whatever documentation suits them but I'm sure there are many people in the country in their targeted demographic who niether want a passport or driving licence that would like to use their service. I guess that'll just be the companies loss at the end of the day. 

Replying to a couple of points earlier, yes my mums pension does take her above the threshold to be taxed. And an EU ID card isn't relevant in this case. 

I see no one has seen fit to respond to your mea culpa.

Accordingly, since clearly trading 212 is not a good fit for your mother, consider other more long established 'traditional' providers such as Hargreaves Lansdown (HL), AJ Bell and Interactive Investors.

Especially look at HL who not only offer cash as well as stocks and shares ISAs under one roof, but if you have a personal account with them, you can link your mother's account to yours and administer it on her behalf with ease.

I have been doing this on behalf of my 89 year old mother for over 10 years now, who frankly would not  have the first idea how to handle this herself.

In passing i also have a personal trading 212 account, but find their interface rather confused to follow compared to HL and ii who I also have accounts with.

As a newbie you would not have been comfortable with Trading 212 even if you had been successful in creating an account. HL (as an example) is far more user friendly and supportive.

Aah, finally a constructive reply  

That is some really great advice and I will definitely look into that. I was also thinking Hodge Bank to the rescue....MSE recommended and they don't have all those hoops to jump through to open an account. 

Thankyou Poseidon, really appreciate your comment. 

I would say though, that I have found the HL Active Savings (for a cash ISA) not entirely intuitive even once set up - and I am fairly digitally aware having been using computers since the days of Algol and Fortran, and while "getting on a bit" am not yet approaching the OP's mum's age.