Split has appeared in 7 month old handmade solid wood table

greyteam1959

Ken2000 said:

born_again said:

Ken2000 said:

LightFlare said:

Ken2000 said:

I bought a handmade solid wood table, from an independent furniture maker, and after 6 months I noticed a 30cm full depth spilt, which is quite disappointing. It's not been near any sources of heat.

I mentioned it to the furniture shop and was told that it wasn't anything to worry about and just to keep an eye on it in case it gets worse.

It looks pretty bad to me and has left a couple of large splinters on the surface. The table cost £550, so not hugely expensive, but it's quite disappointing nonetheless. 

Where do I stand with this? 

In your first picture, that edge is right next to a radiator. 

If that’s it’s usual position, then I’m not surprised it’s split 

The radiator hasn't been on since we bought the table. 

Given most radiators are under a window. Does the table get sunlight on it & full sun heat in bright days?

have you actually spoken to retailer?

That side of the house doesn't get any sun at all. I've tried messaging them, which is where they told me it was nothing to worry about and offered me some wax. 

Blagging some wax on that split is going to do nothing whatsoever.
The furniture maker is trying to fob you off. 
Properly kiln dried timber should never ever move certainly not like that.
If they are a genuine furniture maker then they could just supply and fit a new top. 
I somewhat doubt that they are given the price that you paid. 

Ken2000

Thanks for all the replies. I initially tried emailing them, but didn't receive a reply, so messaged via WhatsApp, which they replied to. However, they haven't replied to any further messages. I might try calling them, but I get the feeling that they're hoping I'll just give up. I might be wrong, they might just be busy/useless at replying, but either way, it's not great customer service. 

Albermarle

Ken2000 said:

Thanks for all the replies. I initially tried emailing them, but didn't receive a reply, so messaged via WhatsApp, which they replied to. However, they haven't replied to any further messages. I might try calling them, but I get the feeling that they're hoping I'll just give up. I might be wrong, they might just be busy/useless at replying, but either way, it's not great customer service. 

You need to up the ante.

Write to them formally, quoting the Consumer rights act 2015. 'Which' will even compose the letter for you.

Consumer Rights Act 2015 - Which?