Royal Mint Login Issues

MatLoweRN

My second attempt to post this questio as the original seems to be mysteriously locked??
  Apologies.

Just wondering if anybody else is having problems logging in to the Royal Mint website today?
The login/account icon (for want of a better word) has disappeared from my home screen and if I navigate to the login page directly from google it tells me that my account was not found.  Also I've tried this from two different broswers and on Chrome, Edge and DuckDuckGo.  I've also run an anti-virus scan

I've contacted customer services, checked that there hasn't been any suspicious activity and sent them some screenshots and am awaiting a reply from their web team.  But I'm curious to know if anyone else has experienced anything similar?

Brie

Can't answer your question but came on to say I found your earlier post and there didn't seem to be anything wrong with it.  No one had commented.  So just to save confusion I've marked it as closed.

Commenthis

I have the same problem, still ongoing this morning.
i spoke to customer services yesterday evening , she said it was a problem affecting a few people & IT were investigating. It seems it arose after they installed new software . It seems it is being treated as a website issue & not a transactional issue.
I spoke with customer service again this morning IT are still investigating. 

There seems to be no back up so I cannot access my account therefore can neither buy nor sell 
- which seems to be a transactional issue to me .
Apparently there is nothing to be done but wait & hope they rectify the problem very soon . 

MatLoweRN

Commenthis said:

I have the same problem, still ongoing this morning.
i spoke to customer services yesterday evening , she said it was a problem affecting a few people & IT were investigating. It seems it arose after they installed new software . It seems it is being treated as a website issue & not a transactional issue.
I spoke with customer service again this morning IT are still investigating. 

There seems to be no back up so I cannot access my account therefore can neither buy nor sell 
- which seems to be a transactional issue to me .
Apparently there is nothing to be done but wait & hope they rectify the problem very soon . 

Thanks for this.
I was starting to get a little paraoid that I could be the only one with this problem.  I was even starting to form a conspiracy theory in my head that it was deliberate to stop the Hois Polloi from buying and selling so the market cools down faster. 

I'm still having the same problem and haven't received any further info from RM so I will leave it another 24 hours.  However after that I think I will need to escalate it to a complaint as I can niether sell, buy, add or withdraw funds.  Extremely annoying.

monkeyD_3

Exactly the same for me too. Ongoing for a few days. No response to my email ti RM Customer Service

Daisypetal21

Same for me too. Relieved it’s not just me! 

ChocolateFrog99

Me too. Nice to know it's not just me. 

deddajay

Glad it's not just me! It's annoying as I've been trying to monitor the gold prices, but the graph isn't working either.

Commenthis

Spoke again today with customer service .The information they had from their IT was they are working with the providers to resolve the issue that is affecting some accounts but not all . They installed on Tuesday an update to provide Applepay & apparently another update was installed yesterday.  She did say some people were able to access using a different bowser , it didn’t work for me .  I did suggest it might be appropriate to issue an email with an update as it is not only sales it is affecting the investment accounts .
Let’s hope by Monday it is resolved . 

Commenthis

I woke up early & had a thought ! 

I have found a workaround & I have now been able to login in to my account.
I use IPad & IPhone 
Download Chrome & make it the default browser - apps Safari - default browser - click Chrome .
open RM & login.
i did need to reset my password .
Hope this works for you . 

Dog is waiting to go out , so out into the rain we will go 🤪

MatLoweRN

Commenthis said:

I woke up early & had a thought ! 

I have found a workaround & I have now been able to login in to my account.
I use IPad & IPhone 
Download Chrome & make it the default browser - apps Safari - default browser - click Chrome .
open RM & login.
i did need to reset my password .
Hope this works for you . 

Dog is waiting to go out , so out into the rain we will go 🤪

Sadly this doesn't work for me. I already use Chrome as my default browser and can't use Safari as I have Android. I asked them for an update on Friday afternoon and was also told that it was after they tried to add applepay as a payment option. Just got told to keep checking back.  I have now had no access to my account and therefore my funds now for almost a week.  It's beyond a joke now! Has anyone else heard anymore?  How long do people think is a reasonable timescale to fix this problem before raising a formal complaint.  Indefinete lack of access to our investments for so long is not great!