First Direct app won't take ID photo

kitkits

So recent post about transferring bank account I chose First Direct. Link made me download app all good. Started process to open new account. App took drivers photo ok but will not take fave photo - keeps saying movement not detected. Google search result followed clear cache wipe clean try again. I have done this 7 times no luck. Checked phone settings and FD app has all camera permissions etc. The darn thing just won't recognize "nod head slowly"?????

Nasqueron

kitkits said:

So recent post about transferring bank account I chose First Direct. Link made me download app all good. Started process to open new account. App took drivers photo ok but will not take fave photo - keeps saying movement not detected. Google search result followed clear cache wipe clean try again. I have done this 7 times no luck. Checked phone settings and FD app has all camera permissions etc. The darn thing just won't recognize "nod head slowly"?????

Obvious thing but maybe try moving a bit faster or slower in a natural movement. Helps usually on a white, plain background with good light?

Otherwise you might need to call them and ask for advice. 

kitkits

Thanks Nasqueron. Yep tried all of that.

Doudoune

Hi Kitkits
I have the same problem. Any tips? Did you have to phone them?Thanks

brewerdave

Didn't have the problem with a switch to F.D. but did have a similar problem with trying to set up my wife on Trading 212 app. Finally decided, after an online search, that her phone camera was just not good enough for their app. although mine worked OK. I understand that this is an issue with other banking apps. Somebody suggested that an upmarket I phone or Samsung is advisable !!