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First Direct app won't take ID photo
kitkits
Posts: 4 Newbie
So recent post about transferring bank account I chose First Direct. Link made me download app all good. Started process to open new account. App took drivers photo ok but will not take fave photo - keeps saying movement not detected. Google search result followed clear cache wipe clean try again. I have done this 7 times no luck. Checked phone settings and FD app has all camera permissions etc. The darn thing just won't recognize "nod head slowly"?????
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Obvious thing but maybe try moving a bit faster or slower in a natural movement. Helps usually on a white, plain background with good light?kitkits said:So recent post about transferring bank account I chose First Direct. Link made me download app all good. Started process to open new account. App took drivers photo ok but will not take fave photo - keeps saying movement not detected. Google search result followed clear cache wipe clean try again. I have done this 7 times no luck. Checked phone settings and FD app has all camera permissions etc. The darn thing just won't recognize "nod head slowly"?????
Otherwise you might need to call them and ask for advice.Sam Vimes' Boots Theory of Socioeconomic Unfairness:
People are rich because they spend less money. A poor man buys $10 boots that last a season or two before he's walking in wet shoes and has to buy another pair. A rich man buys $50 boots that are made better and give him 10 years of dry feet. The poor man has spent $100 over those 10 years and still has wet feet.
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Thanks Nasqueron. Yep tried all of that.0
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Hi Kitkits
I have the same problem. Any tips? Did you have to phone them?Thanks
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Didn't have the problem with a switch to F.D. but did have a similar problem with trying to set up my wife on Trading 212 app. Finally decided, after an online search, that her phone camera was just not good enough for their app. although mine worked OK. I understand that this is an issue with other banking apps. Somebody suggested that an upmarket I phone or Samsung is advisable !!0
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