UK Parking Patrol Office unreasonable...

choftycheswick

I had to use a car park close to a venue so that my 80 year old parents wouldn't have to walk too far.  However, the payment process for the car park was not working and I took a screenshot of my attempts to make payment to prove that I was trying to pay but couldn't.

I was sent a parking fine but it had gone to my old address and it was only when I revisited my old property that I was given this parking fine.

I contacted UK Parking Patrol but was told that the time to lodge an appeal had passed and I had to pay the £100 fine.  I complained and said that the letter had been sent to the wrong address so could they reconsider as the attempted payment failed, and I sent them proof.

I've now been sent a letter from a debt collection agency for £170, and I can't appeal or speak to anyone, they just want the money.  

Is there anything I can do in this instance?

oldernonethewiser

You haven't received any fine.

Have you had a read through the Newbies thread?

Why did the invoice from a PPC go to an old address?

Vienss

That sounds really frustrating, especially since you made a genuine attempt to pay and even have proof. In this situation, gather all your evidence — screenshots, emails, and proof of your change of address. Write formally to UK Parking Patrol explaining that you did not receive the original notice due to your address change and that you attempted payment in good faith. Also contact the debt collection agency in writing, stating the dispute and providing evidence. You can escalate the issue to the British Parking Association (BPA) or POPLA for review and advice before paying.

James_Poisson

Vienss said:

That sounds really frustrating, especially since you made a genuine attempt to pay and even have proof. In this situation, gather all your evidence — screenshots, emails, and proof of your change of address. Write formally to UK Parking Patrol explaining that you did not receive the original notice due to your address change and that you attempted payment in good faith. Also contact the debt collection agency in writing, stating the dispute and providing evidence. You can escalate the issue to the British Parking Association (BPA) or POPLA for review and advice before paying.

That bit in bold is not going anywhere you are totally misunderstanding those parties involvement and what they do sorry!

user1977

James_Poisson said:

Vienss said:

That sounds really frustrating, especially since you made a genuine attempt to pay and even have proof. In this situation, gather all your evidence — screenshots, emails, and proof of your change of address. Write formally to UK Parking Patrol explaining that you did not receive the original notice due to your address change and that you attempted payment in good faith. Also contact the debt collection agency in writing, stating the dispute and providing evidence. You can escalate the issue to the British Parking Association (BPA) or POPLA for review and advice before paying.

That bit in bold is not going anywhere you are totally misunderstanding those parties involvement and what they do sorry!

Vienss is posting a load of AI-generated bilge - I've already reported them.

kryten3000

Your best course of action is to write to UKPPO's data protection officer to inform UK PPO of your new "address for service" and instruct them to ERASE any previous address.  Send a copy of a utility bill with your new address.  Make sure your car's V5C document is up to date as well, this is most likely the reason why the notice went to your old address.

UKPPO email is dataprotection@parkingpatrol.co.uk

Coupon-mad

Why was your V5C address out of date?