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Newcastle BS login issue

Slinky
Slinky Posts: 12,052
Part of the Furniture 10,000 Posts Photogenic Name Dropper
Forumite
edited 27 October 2025 at 1:27PM in Savings & investments
Is it just me, but every time I login to Newcastle BS, the first time I put in all the correct information, it immediately dumps me out with an error message suggesting that I've been logged out because I've been logged out for my own safety  due to inactivity (can't remember the exact words). The next time I login it lets me in showing the last access time as moments before.

I'm using Firefox.

Anyone else get this?
Make £2026 in 2026
Prolific £231.51, Octopoints £4.60, Tesco Clubcard challenges £38.80, Airtime £10 TCB £225.19, Everup £77.04, Roadkill £1.77,  Zopa CB £30, Misc £10.11,
Total £629.02  31%

Make £2025 in 2025  Total £2241.23/£2025 110.7%
Prolific £1062.50, Octopoints £6.64, TCB £492.05, Tesco Clubcard challenges £89.90, Misc Sales £321, Airtime £70, Shopmium £53.06, Everup £106.08, Zopa CB £30, Misc survey £10

Make £2024 in 2024 Total £1410 70%
Make £2023 in 2023 Total: £2606.33 128.8%


Comments

  • App worked fine for me this AM.
  • Slinky
    Slinky Posts: 12,052
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Forumite
    App worked fine for me this AM.

    I'm using a laptop
    Make £2026 in 2026
    Prolific £231.51, Octopoints £4.60, Tesco Clubcard challenges £38.80, Airtime £10 TCB £225.19, Everup £77.04, Roadkill £1.77,  Zopa CB £30, Misc £10.11,
    Total £629.02  31%

    Make £2025 in 2025  Total £2241.23/£2025 110.7%
    Prolific £1062.50, Octopoints £6.64, TCB £492.05, Tesco Clubcard challenges £89.90, Misc Sales £321, Airtime £70, Shopmium £53.06, Everup £106.08, Zopa CB £30, Misc survey £10

    Make £2024 in 2024 Total £1410 70%
    Make £2023 in 2023 Total: £2606.33 128.8%


  • mon3ysav3r
    mon3ysav3r Posts: 326
    100 Posts First Anniversary Name Dropper Photogenic
    Forumite
    edited 27 October 2025 at 4:11PM
    Slinky said:
    Is it just me, but every time I login to Newcastle BS, the first time I put in all the correct information, it immediately dumps me out with an error message suggesting that I've been logged out because I've been logged out for my own safety  due to inactivity (can't remember the exact words). The next time I login it lets me in showing the last access time as moments before.

    I'm using Firefox.

    Anyone else get this?
    Yes, I just tried logging in using Chrome web browser, and got the same message

    "Log Off - For your personal security we have automatically logged you off after a period of inactivity."

    Second login attempt worked.
  • Slinky
    Slinky Posts: 12,052
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Forumite
    It's nuts. It always does this.
    Make £2026 in 2026
    Prolific £231.51, Octopoints £4.60, Tesco Clubcard challenges £38.80, Airtime £10 TCB £225.19, Everup £77.04, Roadkill £1.77,  Zopa CB £30, Misc £10.11,
    Total £629.02  31%

    Make £2025 in 2025  Total £2241.23/£2025 110.7%
    Prolific £1062.50, Octopoints £6.64, TCB £492.05, Tesco Clubcard challenges £89.90, Misc Sales £321, Airtime £70, Shopmium £53.06, Everup £106.08, Zopa CB £30, Misc survey £10

    Make £2024 in 2024 Total £1410 70%
    Make £2023 in 2023 Total: £2606.33 128.8%


  • allegro120
    allegro120 Posts: 2,797
    1,000 Posts Third Anniversary Name Dropper
    Forumite
    Slinky said:
    Is it just me, but every time I login to Newcastle BS, the first time I put in all the correct information, it immediately dumps me out with an error message suggesting that I've been logged out because I've been logged out for my own safety  due to inactivity (can't remember the exact words). The next time I login it lets me in showing the last access time as moments before.

    I'm using Firefox.

    Anyone else get this?
    Yes.  I'm using Chrome, I don't think it matters what browser you use. The same was with Melton, but now they upgraded their system and it's fine.  I use app for Newcastle so this glitch doesn't affect me very much.
  • Slinky
    Slinky Posts: 12,052
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Forumite
    I've just logged into FirstSave and got the exact same thing. Interestingly their Userid's follow the exact same format, I'm guessing they are using the same dodgy software.
    Make £2026 in 2026
    Prolific £231.51, Octopoints £4.60, Tesco Clubcard challenges £38.80, Airtime £10 TCB £225.19, Everup £77.04, Roadkill £1.77,  Zopa CB £30, Misc £10.11,
    Total £629.02  31%

    Make £2025 in 2025  Total £2241.23/£2025 110.7%
    Prolific £1062.50, Octopoints £6.64, TCB £492.05, Tesco Clubcard challenges £89.90, Misc Sales £321, Airtime £70, Shopmium £53.06, Everup £106.08, Zopa CB £30, Misc survey £10

    Make £2024 in 2024 Total £1410 70%
    Make £2023 in 2023 Total: £2606.33 128.8%


  • happybagger
    happybagger Posts: 1,419
    Ninth Anniversary 1,000 Posts Name Dropper Combo Breaker
    Forumite
    Slinky said:
    Is it just me, but every time I login to Newcastle BS, the first time I put in all the correct information, it immediately dumps me out with an error message suggesting that I've been logged out because I've been logged out for my own safety  due to inactivity (can't remember the exact words). The next time I login it lets me in showing the last access time as moments before.

    I'm using Firefox.

    Anyone else get this?
    I've had that when, on the previous login (even if days before) I'd been timed out or closed the window. For me, it seems to happen if I didn't click "log out" on the previous occasion.
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