Workmen removed holding swing cement.

Lorian

Are you sure the fault is not with the concreting? The few swings I've concreted in in my life would not be easily removable by anyone laying any sort of turf.

blackstar

I dont unfortunately have anything saying 
unambiguous, "The swing's posts are embedded in concrete, and I want them kept like this?"

Just that WhatsApp message. But surley the swing footing is part of the swing? 

What is the legal protection has a professional advice line? 

WIAWSNB

Check your home insurance, and see if you either added 'Legal Protection' as an option, or it was included.
Worth having, I think. 
They'll advise, and if necessary, act on such issues - breaches of contract, damage, etc. Only, of course, if you have a valid case.

Grumpy_chap

Why were four square sections cut out around the swing legs?
Surely, only one needed to be accessed to assess what had been done.  When that showed non-compliance, revert to the grass installer to resolve.

noitsnotme

Your handyman has complicated things for you by cutting out those squares.  You should have allowed the installers the chance to remedy the situation before damaging the grass.  Particularly as pointed out already that it could have been done by cutting an ‘X’ rather than the bodge job the handyman has added to the situation.

WIAWSNB

It's looking like you may need to rescue this situation yourself, because of the damage done by cutting away these sections.
However, like thick-pile carpet, I think this should be quite doable. 
First, re-bed the posts in concrete. Then add whatever layer of sand is under the rest of the grass, tamped down in a similar manner.
Then you'll need a binding strip to join the two. I'm not aware of any off-the-shelf product, tho' it likely does exist. But you should be able to contrive your own using, say, a ~6" wide strip of a suitable fabric-type material, and running beads of, say, StixAll across this. 
Slip it half under the 4 grass edges, and press the grass down to hold. Then position each square, obviously ensuring it's in the correct orientation, and keeping miscreant blades out of the way - press the squares into place too.
Tell yer kids to try and avoid these areas

noitsnotme

WIAWSNB said:

Then you'll need a binding strip to join the two. I'm not aware of any off-the-shelf product, tho' it likely does exist. But you should be able to contrive your own using, say, a ~6" wide strip of a suitable fabric-type material, and running beads of, say, StixAll across this. 

I wonder if some bitumen flashing tape will work.  That stuff is sticky as hell.

WIAWSNB

noitsnotme said:

WIAWSNB said:

Then you'll need a binding strip to join the two. I'm not aware of any off-the-shelf product, tho' it likely does exist. But you should be able to contrive your own using, say, a ~6" wide strip of a suitable fabric-type material, and running beads of, say, StixAll across this. 

I wonder if some bitumen flashing tape will work.  That stuff is sticky as hell.

Good idea. They'll only have one chance to position it! :-)

WIAWSNB

Jeepers! Expensive!
https://ebay.us/m/z1YEi8

blackstar

UPDATE.

The company who installed the synthetic grass have said today they did not remove the swing concrete footings.

However, they were absolutely removed as per photos. They refuse to help resolve the issue and have said warranty is mow void as handyman lifted up the grass to inspect. (I realise not the best way to lift up grass, should have done an X shape).

I have now had the swing footings refilled with concrete by another tradesman and swing is now 100% stable. He added kiln sand etc back but its not level. 

But synthetic grass is a mess around swing poles and area around swing poles is not even with surrounding synthetic grass. This is what I want fixed now. Ive been told by another synthetic grass installer that this can not be fixed without doing the entire synthetic grass again as to make level the surface the entire surface needs to be accessed not just the square areas around the swing. Is this true? 

I have been told by another synthetic grass installer that it is impossible to fit synthetic grass without breaking concrete swing footings and lifting up the synthetic grass. He said its not possible to fit synthetic grass without removing swing first. 

So hes saying the synthetic grass installer is not being honest about leaving the concrete swing footings as he would have HAD TOO.

Is that correct?