Purchased a 3piece suite on December 18th. By the 3rd January the sofa broke.

nannyjul

Bought a 3 piece suite of two chairs and sofa 18th December 2024. By January 4th 2025 the sofa broke. Complained and asked for refund but they sent a Technician out to repair it who went on to order a new piece of material to cover the broken seat. This arrived the wrong colour and then the technician admitted the seat was broke and couldn’t be repaired. The shop arranged a replacement sofa to be delivered. Shortly after one of the chairs broke. Again a technician called and this time said he couldn’t repair it at all.  He Ordered a new chair which the shop delivered and took the broken chair back to store. Now the new chair has broken but the shop is saying that I returned the new chair and it’s the same broken chair I had previously which is outrageous as the company delivery men took it away. The shop is saying there’s nothing can be done but they will return the other chair for £20 or I can pay £10 a week storage. I cannot believe what’s happening. This has been going on since January this year but it was today the owner got back to me basically calling me a liar. Where do I turn.

PHK

What do you mean by "broke"?

Are you saying that it's faulty in some way?

What exactly happened to it?

Grumpy_chap

nannyjul said:

Bought a 3 piece suite of two chairs and sofa 18th December 2024. By January 4th 2025 the sofa broke. Complained and asked for refund but they sent a Technician out to repair it who went on to order a new piece of material to cover the broken seat. This arrived the wrong colour and then the technician admitted the seat was broke and couldn’t be repaired. The shop arranged a replacement sofa to be delivered. Shortly after one of the chairs broke. Again a technician called and this time said he couldn’t repair it at all.  He Ordered a new chair which the shop delivered and took the broken chair back to store. Now the new chair has broken but the shop is saying that I returned the new chair and it’s the same broken chair I had previously which is outrageous as the company delivery men took it away. The shop is saying there’s nothing can be done but they will return the other chair for £20 or I can pay £10 a week storage. I cannot believe what’s happening. This has been going on since January this year but it was today the owner got back to me basically calling me a liar. Where do I turn.

If the shop have the new chair, why not get that sent back to you, on the condition of a witnessed inspection on delivery?

It is very hard to understand how a sofa and two arm chairs could "break".  What has actually happened?  How has the furniture broken?