(hopefully) Useful emails for Civil National Business Centre (CNBC)

Christmas_Pud

Hello
I was looking today on the Civil National Business Centre (CNBC) page (https /find-court-tribunal.service.gov.uk/courts/civil-national-business-centre-cnbc), and found some (hopefully) useful emails:

Acknowledgment of Service (AOS): AOS.CNBC@justice.gov.uk

Claim Response, N9A, N9B, Defence, MCOL response queries, N225a intention to proceed, Counterclaims, Replies to defence: ClaimResponses.CNBC@justice.gov.uk

Directions Questionnaires, N180, DQ: DQ.CNBC@justice.gov.uk

Request for judgment, N225, N225a: Judgments.CNBC@justice.gov.uk

Notice of Acting/Change, Address Changes, Certificate of Service, confirmation of settlement/payment, request for claimants' details to be confirmed: CaseProgression.CNBC@justice.gov.uk

Fees enquiries, EX160 forms if filed retrospectively: HWF.CNBC@justice.gov.uk

Ongoing Attachment of Earnings order where deductions are being made from wages and there is a problem: CAPs@justice.gov.uk

Application or queries re a Charging Order: ChargingOrders.CNBC@justice.gov.uk

Application for, or query re attachment of Earnings Application: AE.CNBC@justice.gov.uk

Application or query re Warrants or Writs of Court: Writs.CNBC@justice.gov.uk

Report a problem or delay about issuing a new claim. Application with a fee payable, N244, N245. Request certificate satisfaction: Applications.CNBC@justice.gov.uk

Christmas_Pud

the unhappy emoji is because i have posted a broken link, but had to break it to post it as I'm a newbie.

Also found  time frames published 22 October 2025; these are weekly performance stats, so only a guideline:

Process to be completed	Number of working days before processing begins
Issue of new claim on paper	10
Issue of new claim electronically	Automated online issue
Help with fees New application	8
Acknowledgement of service paper	2
Acknowledgement of service (online)	Day of receipt
Defence and /or counterclaim before issuing the directions questionnaire on paper	2
Defence and /or counterclaim before issuing the directions questionnaire (online)	Day of receipt
Processing a directions questionnaire	10
Entering judgment (manual request on paper)	16
Entering judgment (online)	Automated online issue
Correspondence received via paper / email	34
Application by consent - end to end process	10 weeks
General application	21
Drawing of Order following referral to Judge	34
Time from referral to judge to making order	28
Writs of Control	1
Help With Fees Retrospective application (Note once approved refund can take 5-10 working days to show on your account)	21
Low Value Road Traffic Accidents	8
Issue of charging order application	20
Drawing final charging orders	19
Issuing attachment of earnings application	3
N56 statement of means	1
Issuing Warrant of control paper	3
Issuing warrant of control (online)	Automated online issue
Transferring file to a local court from date of order /notice of transfer	12