Why has this freeview box got no sound?

angelcake

My mum has just got a freeview box, she can get perfect pictures etc but there is no sound!! can anyone suggest why?

She has one in one room plugged into the house aerial and the other in a diffrerent room with an indoor aerial thing! my friend can work hers perfectly with an indoor aerial!

N9eav

Try a few simple things first.

On a SKY box for example I have had to do the following to get my sound back

Turn it off for 30 secs and then on again
remove the SCART lead and re-insert it again
wiggle the leads

Try the box on a different TV or a friends to see if the box is busted

scotty

Try changing the channel on the TV to Channel 0 or AV. I had the situation where I was seeing the freeview picture but with the sound from the channel that the TV was tuned to. Cured problem by above means.

alanrowell

You've told us the freeview box is connected to the aerial but how is it connected to the TV. And what model is it.

If it's a Scart connection then 99 times out of 100 the scart plugs on either end just to check both sides of each Scart are shoved fully into their sockets.

BTW reading what you've written it seems to suggest you have 2 freeview boxes. Can you confirm the setup please?