Clothing company Old London

nellie1980

I have recently purchased a Callaway half zipped golf top from a company called Old London. It has taken 4 weeks to be delivered and is an obvious fake. Cheap polyester, no Callaway logo on inside of collar and no labels stating where it was made and washing instructions etc. also about 5 sizes too small. I have emailed them and they want me to send the item back to China before I get a refund, at my own cost. I've stated the SADFART rules to them but they won't listen. Also, the address in London they give on the website is false. Do I have a chance to get my money back or am I going to have to put the this down as a bad experience and research a company more going forward?
TIA

sheramber

nellie1980 said:

I have recently purchased a Callaway half zipped golf top from a company called Old London. It has taken 4 weeks to be delivered and is an obvious fake. Cheap polyester, no Callaway logo on inside of collar and no labels stating where it was made and washing instructions etc. also about 5 sizes too small. I have emailed them and they want me to send the item back to China before I get a refund, at my own cost. I've stated the SADFART rules to them but they won't listen. Also, the address in London they give on the website is false. Do I have a chance to get my money back or am I going to have to put the this down as a bad experience and research a company more going forward?
TIA

Always worth checking the Terms and Conditions.    SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India.

screech_78

Their website screams Chinese company, although their terms of service say their governing laws are India. 

No real prospect of getting anything back. You need to do your due diligence prior to purchase. 

born_again

nellie1980 said:

I have recently purchased a Callaway half zipped golf top from a company called Old London. It has taken 4 weeks to be delivered and is an obvious fake. Cheap polyester, no Callaway logo on inside of collar and no labels stating where it was made and washing instructions etc. also about 5 sizes too small. I have emailed them and they want me to send the item back to China before I get a refund, at my own cost. I've stated the SADFART rules to them but they won't listen. Also, the address in London they give on the website is false. Do I have a chance to get my money back or am I going to have to put the this down as a bad experience and research a company more going forward?
TIA

If it was advertised as "Callaway" & is a fake, then contact Callaway & get proof from them that it is fake/counterfeit. 
If you can get that they you can go to your bank if card payment & do a chargeback for counterfeit goods. No need to send back either.

robatwork

screech_78 said:

Their website screams Chinese company, although their terms of service say their governing laws are India. 

No real prospect of getting anything back. You need to do your due diligence prior to purchase. 

That's just not true. OP how did you pay?
Chances are a card, and therefore chargeback can be used.

If OP did a direct bank transfer than a refund is not so likely.

born_again

robatwork said:

screech_78 said:

Their website screams Chinese company, although their terms of service say their governing laws are India. 

No real prospect of getting anything back. You need to do your due diligence prior to purchase. 

That's just not true. OP how did you pay?
Chances are a card, and therefore chargeback can be used.

If OP did a direct bank transfer than a refund is not so likely.

On what basis?

MyRealNameToo

born_again said:

robatwork said:

screech_78 said:

Their website screams Chinese company, although their terms of service say their governing laws are India. 

No real prospect of getting anything back. You need to do your due diligence prior to purchase. 

That's just not true. OP how did you pay?
Chances are a card, and therefore chargeback can be used.

If OP did a direct bank transfer than a refund is not so likely.

On what basis?

This one..

born_again said:

nellie1980 said:

I have recently purchased a Callaway half zipped golf top from a company called Old London. It has taken 4 weeks to be delivered and is an obvious fake. Cheap polyester, no Callaway logo on inside of collar and no labels stating where it was made and washing instructions etc. also about 5 sizes too small. I have emailed them and they want me to send the item back to China before I get a refund, at my own cost. I've stated the SADFART rules to them but they won't listen. Also, the address in London they give on the website is false. Do I have a chance to get my money back or am I going to have to put the this down as a bad experience and research a company more going forward?
TIA

If it was advertised as "Callaway" & is a fake, then contact Callaway & get proof from them that it is fake/counterfeit. 
If you can get that they you can go to your bank if card payment & do a chargeback for counterfeit goods. No need to send back either.

Plus unsurprisingly BACS transfer isnt one of the listed methods of payment 

sheramber

born_again said:

robatwork said:

screech_78 said:

Their website screams Chinese company, although their terms of service say their governing laws are India. 

No real prospect of getting anything back. You need to do your due diligence prior to purchase. 

That's just not true. OP how did you pay?
Chances are a card, and therefore chargeback can be used.

If OP did a direct bank transfer than a refund is not so likely.

On what basis?

You need proof of return to claim a  chargeback.

. Otherwise follow what born again advised, which is not just make a chargeback.

MyRealNameToo

sheramber said:

born_again said:

robatwork said:

screech_78 said:

Their website screams Chinese company, although their terms of service say their governing laws are India. 

No real prospect of getting anything back. You need to do your due diligence prior to purchase. 

That's just not true. OP how did you pay?
Chances are a card, and therefore chargeback can be used.

If OP did a direct bank transfer than a refund is not so likely.

On what basis?

You need proof of return to claim a  chargeback.

. Otherwise follow what born again advised, which is not just make a chargeback.

Not for fake goods... it's illegal to post counterfeit goods so banks arent going to ask people to send goods back when they can prove it's a fake. 

sheramber

MyRealNameToo said:

sheramber said:

born_again said:

robatwork said:

screech_78 said:

Their website screams Chinese company, although their terms of service say their governing laws are India. 

No real prospect of getting anything back. You need to do your due diligence prior to purchase. 

That's just not true. OP how did you pay?
Chances are a card, and therefore chargeback can be used.

If OP did a direct bank transfer than a refund is not so likely.

On what basis?

You need proof of return to claim a  chargeback.

. Otherwise follow what born again advised, which is not just make a chargeback.

Not for fake goods... it's illegal to post counterfeit goods so banks arent going to ask people to send goods back when they can prove it's a fake. 

Which is what born again advised and I referred to  in my answer. 

You need to get proof it is a fake.