My partner has been scammed TSB.

longleggedhair

My partner has admitted to me tonight that he applied for a “marketing job” which essentially resulted in him sending money to various people via different apps. Tap tap send and lemfi. From his TSB current account. He has lost nearly £3000. 

We have spoken to TSB who have told us in the first instance to speak to these apps. We have advised the apps that the transactions were fraudulent but don’t hold much hope. 

I know TSB have a good fraud guarantee reputation, is there any likelihood that he will get this money back? He is devastated.

MattMattMattUK

longleggedhair said:

My partner has admitted to me tonight that he applied for a “marketing job” which essentially resulted in him sending money to various people via different apps. Tap tap send and lemfi. From his TSB current account. He has lost nearly £3000. 

We have spoken to TSB who have told us in the first instance to speak to these apps. We have advised the apps that the transactions were fraudulent but don’t hold much hope. 

I know TSB have a good fraud guarantee reputation, is there any likelihood that he will get this money back? He is devastated.

There could be, but the issue is he authorised the transactions and the transfers to those apps were legitimate, it is where he has sent the money from those apps after the transfer that is the issue. I suspect that TSB will not be giving him anything. 

j.p

I don't know about Taptap Send, but I've actually opened a GBP savings account with LemFi here in the UK, and it was LemFi themselves, not one of their other users, who froze my account with my funds in it, and is not letting me withdraw or close it, with no explanation. Contacting their support helpline has not helped.

I'd stay away from these apps - If you haven't put money in them already, or sent money through them, don't. It might work the first time, but the second time get you stuck with your money in it. And after having this problem, I've realized TrustPilot is full of similar other cases. Wish I had read the review details carefully initially, instead of getting misled by the 4.5/5 average score (which given the abundance of negative reviews I don't know how it's calculated, or if it can be manipulated).

Maybe it's ClearBank's fault for associating themselves with these people. Clearly LemFi affirms that with regards to FSCS protection, the buck stops with them. Perhaps I should demand restitution from ClearBank. ClearBank ought to know better. If a savings provider using their services allows fraud to be committed on their platform, or worse, commit fraud themselves, it could be a stain on ClearBank's reputation, and in the future even make them incur some big fines.

LemFi | Savings