Warranty - Refusal to fix faulty exercise bike=cash offer, what are our options?

MrsCheese

Listed, but I'll track them for actual sales price. It at least gives and indication of perceived value, I'm not saying that we'd expect to get that. 

PHK

I think a couple of things need clearing up.

The company (manufacturer) offering the warranty was sold. The new owners aren't responsible for debts or the warranty. So you don't really have much bargaining power there. 

With the retailer, if they accept that you've proven the bike is inherently faulty or not of suitable quality then they can choose how to settle. Remember it's a reduction in respect of the use you've had which is slightly different from a calculation of how long it should have lasted because the firm can consider other  factors. For example (and I'm not saying this applies here) , whilst a well made bike would have been expected to last eight years, because it wasn't regularly maintained it would only have lasted five. 

 If you've been offered cash then you should concentrate your argument on that by demonstrating that it is in otherwise good condition and would have lasted X years but for the fault/quality issue. 

the_lunatic_is_in_my_head

PHK said:

The company (manufacturer) offering the warranty was sold. The new owners aren't responsible for debts or the warranty. So you don't really have much bargaining power there. 

Email quoted in the OP from the retailer says the original manufacturer was “acquired”, curious to know how you know which liabilities JHT did and didn’t take on? 

PHK

the_lunatic_is_in_my_head said:

PHK said:

The company (manufacturer) offering the warranty was sold. The new owners aren't responsible for debts or the warranty. So you don't really have much bargaining power there. 

Email quoted in the from the retailer says the original manufacturer was “acquired”, curious to know how you know which liabilities JHT did and didn’t take on? 

Johnson Health Tech, bought the assets only of Nautilus Inc out of bankruptcy in 2024.  Nautilus Inc owned the brands Schwinn, BowFlex etc. 

DeathByFluffy

A 40% refund seems very stingy for a product at the higher end of the market - I'd definitely push for more. 
Your rights are with the retailer, and the state of the manufacturer etc isn't relevant or your concern. You still have exactly the same rights as if the manufacturer was in business.