Barclays Bank Online and Barclays App

RattyRatters

I'm stuck. I'm trying to contact Barclays via personal banking. But no matter what I've tried the 'live chat' (app) or 'message us' (online) feature does not work. The message says it's down while they are working on it, so unable to connect us to a human being. It's been like this for around a week now, but no mention of it anywhere. I can't believe this is a 'my end' issue as I have tried 2 different phones and a computer. This is a joint account and both of us have either the app or use online. Neither of us can access the chat/message. Both phones and the computer are compataible and up to date. This was working recently on all items, but now has stopped. Does anyone have any idea what is going on? 

flaneurs_lobster

Call them? You can do this via the app.

pochisoldi

RattyRatters said:

I'm stuck. I'm trying to contact Barclays via personal banking. But no matter what I've tried the 'live chat' (app) or 'message us' (online) feature does not work. The message says it's down while they are working on it, so unable to connect us to a human being. It's been like this for around a week now, but no mention of it anywhere. I can't believe this is a 'my end' issue as I have tried 2 different phones and a computer. This is a joint account and both of us have either the app or use online. Neither of us can access the chat/message. Both phones and the computer are compataible and up to date. This was working recently on all items, but now has stopped. Does anyone have any idea what is going on? 

I've found that there is precious little advantage in using the chat facility as the people answering you rarely have the right answer and you'll spend countless minutes waiting for a response because the person at the other end is busy giving useless answers to umpteen different customers at the same time.

Suggest you either make a voice call via the app (which will save you having to go through security), or make a straight voice call using the number on the back of your debit card.

"The definition of insanity is doing the same thing over and over and expecting different results.” (incorrectly attributed to Einstein)

RattyRatters

Thanks both of you for your responses. Calling them via app, whilst is probably everybody else's preference, it is not mine. I've not had major issues before using this service and I've personally found it to be very good. On the odd occasion, I wait a little while for a reply from a real person, but I don't mind waiting. 

I'm not looking for an alternative way of contacting them, as I prefer it this way. But I am looking for ideas for fixing my problem, or possible confirmation that there is an outage somewhere that I'm not seeing. 

Thanks again. 

P.S. pochisoldi

I'm not sure if your footnote was aimed at me or not, but if it was:

I'm not insane, I was thorough in checking it wasn't a software issue on my end, in other words - taking responsibility, before I go about wasting other people's time.

I don't wish to disclose why I have a preference, as it is private. I just wish to continue using the service that I prefer and that is already being offered. I have no desire in changing my way of contacting them. 

danco

I have found the same problem with Message Us. I'm glad to have a confirmation that it's not just me. I've never been able to use that option.

For me, phoning them has been fine. I agree t˙at there can easily be reasons why someone may prefer messaging to phoning.

Theleak250

Do you have an iPhone, you can chat to Barclays via iMessage. It's different to the online chat, they can actually do things!

Apple user? Talk to us on Apple messages. Our genuine account has a black tick - so to make sure it's us you are talking to click on the 'l' next to our name and you'll see a verified tick and our official website 'barclays.co.uk'.

https://www.barclays.co.uk/help/contact-us/