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Defect front door - who is my contract with?
Comments
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Sounds like you can reject OP but you can also seek a price reduction, question is would some money back resolve the matter for you? If not push for a refund and buy a new door. Company is on the hook for the costs involved.
That said holding fire for a short while to see if the manufacturer will agree a new door at no cost to you might be pragmatic.In the game of chess you can never let your adversary see your pieces0 -
The door and frame seem to have been provided as a single purchase to whether the issue is with the actual door or the frame is really academic. There is a fault with the purchased product which needs to be sorted out.0
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