We’d like to remind Forumites to please avoid political debate on the Forum.

This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Defect front door - who is my contract with?

2»

Comments

  • the_lunatic_is_in_my_head
    the_lunatic_is_in_my_head Posts: 9,579 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    edited 17 October at 5:20PM
    Sounds like you can reject OP but you can also seek a price reduction, question is would some money back resolve the matter for you? If not push for a refund and buy a new door. Company is on the hook for the costs involved. 

    That said holding fire for a short while to see if the manufacturer will agree a new door at no cost to you might be pragmatic. 
    In the game of chess you can never let your adversary see your pieces
  • TELLIT01
    TELLIT01 Posts: 18,213 Forumite
    Part of the Furniture 10,000 Posts Name Dropper PPI Party Pooper
    The door and frame seem to have been provided as a single purchase to whether the issue is with the actual door or the frame is really academic.  There is a fault with the purchased product which needs to be sorted out.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 352.1K Banking & Borrowing
  • 253.5K Reduce Debt & Boost Income
  • 454.2K Spending & Discounts
  • 245.1K Work, Benefits & Business
  • 600.7K Mortgages, Homes & Bills
  • 177.5K Life & Family
  • 258.9K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.2K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.