Nationwide nightmare with bereavement team and inaccurate figures and no support

SiliconChip

A fixed rate bond is the easiest thing to calculate the interest for, the only real issue is whether the fixed term ended at death or continued to the bond end date. Either way if you can give us the sum invested, the start date, the interest rate, and the two possible end dates, I'm sure we'll be able to work out what the value including interest should have been at maturity.

Aaron3195

I'm not surprised, I'm on day 57 of waiting for my father's tax statements from Nationwide. They said they have a 10-30 day back log and I've called twice to chase them up. Hopefully they get it right first time, I need it before I can start probate

Cobbler_tone

My MIL passed away on NYD, so over 10 months ago. Her affairs weren't dealt with immediately but think the Co-op have been handling the case for 6 months. Horrible trust.
Out of the four banks/building societies where funds are arriving from, Nationwide is the only one we are waiting for and it'll be the smallest balance of the four. Less than £20k. Could be a coincidence but they clearly are last in this race.