Compensation offer

born_again

mountainlad123 said:

I've never had smart meters before. The issue was that I wasn't receiving any readings to mobile phone. They have taken a fixed DD every month and my balance has varied so I genuinely believed they had been receiving the correct readings from the meters.

The offer stated £100 per month. No mention of the £1000 total.

So I have been underpaying by about £50 per month and they now want the full payment for £500. When complaining, my most optimistic expectation waa that they would write off the £500. I was certainly surprised by the generous offer of what would be £1000. So whilst it is unexpected I don't think it is a clearly obvious mistype.

The initial complaint is registered. I have expressed my disappointment with their revised offer and encouraged them to pass to legal dept. I will wait to see what they come.back with.

Never heard of a mobile getting readings from a smart meter?

But how does that effect your supplier getting readings?

Grumpy_chap

born_again said:

Never heard of a mobile getting readings from a smart meter?

But how does that effect your supplier getting readings?

I understand that some providers have an app that allows information about usage to be viewed on the mobile phone.  I am unsure how much of a delay there is in that data so do not know whether the phone app (if constantly monitored) would alert in real time if use peaks allowing you to turn something off.

That type of app would rely on the supplier getting the readings to then inform the app.  

If the supplier does not receive the smart reader readings, then the same amount of electricity has still been used and the billing should revert to the old days of "dumb" meters, so estimated bill unless a manual read is noted.

cannugec5

Grumpy_chap said:

born_again said:

Never heard of a mobile getting readings from a smart meter?

But how does that effect your supplier getting readings?

I understand that some providers have an app that allows information about usage to be viewed on the mobile phone.  I am unsure how much of a delay there is in that data so do not know whether the phone app (if constantly monitored) would alert in real time if use peaks allowing you to turn something off.

That type of app would rely on the supplier getting the readings to then inform the app.  

If the supplier does not receive the smart reader readings, then the same amount of electricity has still been used and the billing should revert to the old days of "dumb" meters, so estimated bill unless a manual read is noted.

Exactly that! I have the Octopus App on my phone and can access live usage . It is interesting and helps me identify high usage - not through any notifications but by looking at the app ie being proactive. 

However it doesn’t show me ‘readings’ unless I open up the bill attachments. 

I don’t see how a failure of the ability to use the app could be worth £1000. I don’t understand why the OP has not been checking bills for 10 months, not noticing they are estimated and not therefore submitted readings. 

Ergates

born_again said:

mountainlad123 said:

I've never had smart meters before. The issue was that I wasn't receiving any readings to mobile phone. They have taken a fixed DD every month and my balance has varied so I genuinely believed they had been receiving the correct readings from the meters.

The offer stated £100 per month. No mention of the £1000 total.

So I have been underpaying by about £50 per month and they now want the full payment for £500. When complaining, my most optimistic expectation waa that they would write off the £500. I was certainly surprised by the generous offer of what would be £1000. So whilst it is unexpected I don't think it is a clearly obvious mistype.

The initial complaint is registered. I have expressed my disappointment with their revised offer and encouraged them to pass to legal dept. I will wait to see what they come.back with.

Never heard of a mobile getting readings from a smart meter?

But how does that effect your supplier getting readings?

If the data wasn't available on the app, that suggests it wasn't getting to the supplier - i.e a symptom rather than the cause.   

Probably indicates that there was either the meter wasn't operating correctly or it wasn't registered correctly.

Okell

This is a bit like one of those many threads that keep coming up on the Motoring board.

People rely on SatNav or phone apps like Waze to notify them of the speed limit.  These people ignore or do not register what they can see with their own eyes through the windscreen and get caught speeeding.

I keep getting bombarded about getting a smart meter but I don't know why I need one.  I'm a sentient human being and I know what's turned on (or on standby) and whether it's drawing power or not.

In another couple of generations we'll have great great grandchildren who are so thick they'll need an app to remind them they have an app to remind that they have an app to remind them to go to the toilet.

Alderbank

born_again said:

mountainlad123 said:

I've never had smart meters before. The issue was that I wasn't receiving any readings to mobile phone. They have taken a fixed DD every month and my balance has varied so I genuinely believed they had been receiving the correct readings from the meters.

The offer stated £100 per month. No mention of the £1000 total.

So I have been underpaying by about £50 per month and they now want the full payment for £500. When complaining, my most optimistic expectation waa that they would write off the £500. I was certainly surprised by the generous offer of what would be £1000. So whilst it is unexpected I don't think it is a clearly obvious mistype.

The initial complaint is registered. I have expressed my disappointment with their revised offer and encouraged them to pass to legal dept. I will wait to see what they come.back with.

Never heard of a mobile getting readings from a smart meter?

But how does that effect your supplier getting readings?

There are quite a few apps available, for both Android and iPhones. Loop seems to be the most popular.
https://loop.homes/

All the apps say that the user is responsible for entering the correct data to connect with the meter, including any changes made by the energy supplier, and of course no energy supplier has any obligation to supply accurate data to random third-party apps.

Grumpy_chap

Okell said:

In another couple of generations we'll have great great grandchildren who are so thick they'll need an app to remind them they have an app to remind that they have an app to remind them to go to the toilet.

There's no need to worry about all of that.
Not much will change, except people living underwater and your great-great-great-grandaughter will be doing fine

born_again

Never bothered with octopus app to check readings, as all I need is app for charging car.

We have a early smart meter. Octopus do get readings, but if checking Octopus website can take a couple of days to show up. Just checked app & yesterday is there, but not on website.

Op should have realised by bills that readings were estimated (as it says that) & as such passed reading on.

Jaybee_16

Octopus were not receiving anything from my smart meter for about three months. When I looked at the app it was showing no usage so I read the meter each month and put the reading on the Octopus website. A statement followed the next day.

debitcardmayhem

You owe them £500, because you haven’t paid attention to your bills, they offer you 100 for your error.  Pay the £400 which you owe, call it a bonus, and pay attention to your bills.