Old Llloys TSB Duo Avios

Thorpster11

Hi,
I had tens of thousands of Avios points accrued since 1995 when Lloyds parted from TSB and replaced the Duo with the Cashback Credit Card. As a result my Avios points have vanished. I've spoken with Lloyds Customer Service  in December last year who promised to resolve within 72 hours. Theey've done nothing since.I cant get anywhere with BA or Avios at all. When I try and log in with my old Avios credentials I get diverted to the BA Executive Club.... I still have my old Avious membership card.
Any ideas as to recover my Avios points?

Nasqueron

You should have put in a formal complaint back then, could try now and see, depends really how long ago they vanished

retiredbanker1

Google suggest they will be with BA.

''There is no specific deadline for all Lloyds TSB Avios points because the Lloyds Avios reward scheme closed in 2018, and points were transferred to the British Airways Executive Club.''

n1david

Avios in BA Exec Club accounts expire after 36 months if there has been no activity on the account.  Is it possible that there has been no earning/spending on your Avios account and that is what has happened?  If so, you'll need to throw yourself on the mercy of BA Executive Club and see if they will help you.  Good luck.

Marchitiello

@Thorpster11 in order to offer some advice, you should clarify few things. I had a similar scenario when AirMiles first became Avios and I realised I actually had separate accounts for AirMiles from my Tesco Clubcard conversions, and my NatWest AirMiles duo credit card, and unfortunately I lost some of those points.

Anyway, back to your case, as I also had that account with Lloyds, Lloyds split from TSB in 2013 but the Avios duo cards continued unaffected until 2018, when it was changed to a single Mastercard Card as Amex withdrew from all co-branded agreements. The Lloyds Avios Mastercard card was finally discontinued in June 2021 completely. This Lloyds Avios product also offered an upgrade voucher earned at a certain annual spend threshold (one for the premium version of the card-which was discontinued earlier - and one for the standard), which was issued via email.

The first thing to understand, is until when exactly you have used the Lloyds Avios card and accrued points? Also, did you have any other source of Avios earning? Another important point to make is that once Lloyds sent over to your Avios account the Avios earned for that month, it became an issue between you and your Avios account, unless Lloyds did not send the right amount of Avios or the upgrade voucher was not issued.

The additional complication is that the standalone Avios account was also discontinued in 2018, when customer were asked to merge it (or create a new account) with either BA, AirLingus or Iberia (for Vueling there was still a separate website).  Did you ever created a new account and/or merged the Avios Account with an existing BAEC (British Airways Executive Club, which this year changed to British Airways Club) account (or AirLingus/Iberia equivalent)? If you did not, then I believe there is zero chance for you to make any claim and the Avios will be all forfeited.

Now, as other posters have said, Avios points expire after 36 months that there has been no activity on the account, so in the best case scenario, you did merge your old Avios account with one of the options mentioned above, and thanks to some transactions going in in different ways, your account and Avios were kept alive (but for your comment about trying to access your old Avios account now in 2025, sound that, unfortunately, my previous paragraph apply to your case. 

If the replacement Cashback card you mention is not from 2013 and nor 2018,  and is the one that was sent to the final Lloyds Avios Customers as a replacement in June 2021, you should have by then set up or merged with a BAEC account about three years earlier, so this is a bit confusing.

Can you clarify your exact position on the back of the above so that we could give you some better idea of the chances to recover those Avios?  

MyRealNameToo

Thorpster11 said:

Hi,
I had tens of thousands of Avios points accrued since 1995 when Lloyds parted from TSB and replaced the Duo with the Cashback Credit Card. As a result my Avios points have vanished. I've spoken with Lloyds Customer Service  in December last year who promised to resolve within 72 hours. Theey've done nothing since.I cant get anywhere with BA or Avios at all. When I try and log in with my old Avios credentials I get diverted to the BA Executive Club.... I still have my old Avious membership card.
Any ideas as to recover my Avios points?

Avios expire 36 months after they've been earned unless there is account activity. Obviously when you had the card you were earning points all the time so were keeping them alive. What have you been doing to keep them alive since? 

It's been 12 years since Lloyds and TSB split so unless you have been regularly spending them or earned more another way they will have expired 9 years ago. As you are well over the 6 years law of limitations firms very possibly have deleted the information about it as pretty much required by GDPR. 

Sometimes BA will reinstate Avios if you plead your case but it's normally a few months after they have expired not many years later.