MSE Energy Club Collective Switch failed due to MSE tech issues

o202

So today I've just received an update for for my switch to the British Gas, Collective Nov26 tariff to be told "the application wasn't could not be loaded into the system".

(After I hadn't been switched in the alloted 5 working days after my 'switch in progress' enail, I had already sent a chaser email)

As a result, I look to have missed out due to a technical issue at MSE Energy Clubs end and after speaking with British Gas, they have directed me back to MSE to fix this.

BG kindly checked everything their end and confirmed no request had been sent by MSE the national database and confirmed nothing would prevent me switching.

I did ask if MSE could resubmit my application to be told:

Unfortunately we are unable to resubmit applications, however you can submit a new switch on your account if you are still looking to change.

Unfortunately this tariff is now closed to new applications and other tarrif rates have jumped - it seems rather unfair to me as a consumer to miss out and incur £100s+ per annum extra cost because of an MSE tech issue - is there any way to escalate this with MSE?

QrizB

Sorry to hear of your failed switch.

I think the answer to your question will be "no".

Emmapink007

I would like to share an issue re the new Money Saving Octopus fuel deal from the Big Energy Switch as well. Since we were already customers, I assumed this would be a simple swap, but it would seem that either there is a glitch with Octopus’s code, or we have been extremely unlucky!

So far:

Emails: 12

Calls: 3

Bills: 4

Line item recalculations: 100s

All since 1st October!
So much so I have gone from +£300 before new tariff was applied, to ~- £2000! Currently sitting at a more modest -£200 (The correct figure being closer to +£500).

I would like to warn all other followers who may have taken this new tariff and experienced similar issues, or if they haven’t to double check their bills from end of September onwards.

Perhaps @MartinSLewis could have a word with @Octopus to see what’s going on?

Thanks.