Energy broker disputes

Tinfox2

Buisness Reduction Services ( NW)

I am seeking help and wondering if anyone has experienced or resolved a dispute with Buisness Reduction Services ( NW) and PreAction resolution reached,  acting on their behalf . 
 At 0717 I had a cold call from a private number . I had just recieved keys to begin work setting up my first hair salon . At this point no lease signed and no one knew apart from my partner and landlord . This cold caller , Michelle , was not in any way transparent . She made out she was from an official body trying to sort out my switch over for the premises.  She knew everything,  my landlords supplier , that there was no gas in the building . She was extremely pushy . At this time in the morning , I was extremely busy and uneasy / baffled , however , been as she was an  official utility person ( not !) I presumed my landlord had passed details on ( he hadn't ) .
To my shame , she sorted out a cheaper provider a Yorkshire energy company and wanted me to sign online and set it up . I even said " I don't want to do this , i am nervous,  because of scammers " she just replied " oh , bless you " . So I signed . At NO point did she say she was a broker , even when I questioned " I don't understand , who are you " 
 After the call , I contacted my bank straight away , googled the companies and waited until Yorkshire energy were open . Now my phone blew up , with non stop brokers . At this point I realised , she was a broker . Yorkshire energy I rang serval times and they said I was tied in and to ring the broker back . It was a private number call so Yorkshire energy gave me a number . No surprise , that came up as Spam and would not connect . 
 As it happened during my complaints to Yorkshire energy , the previous supplier would not release the meter as my landlord had an outstanding balance on it . Happy days , Yorkshire could not honour the contract .
 Fast forward 3 weeks and happy days over ,I am being bombarded with heavy , e mails , phone calls from PreAction Resolution . Highly stressful !!!! They want me to pay the brokers commission or take me to crown court . I have complained as advised by citizens advice to BRS , to get a deadlock letter and then I can complain to DRO . But this PreAction is not happy with that , they hound me with legal , lengthy , threatening e mails , then try to ring me . I will not answer , because my phone says spam ( and after the last cold call that did not end well )
The first e mail i had off them I used chatgpt to help me respond , because I went onto shock . She even had a go at me in her reply . So apparently BRS can get legal aid from PreAction Resoloution  but a hairdresser is not allowed to Google or chat gpt my rights ? 
Can anyone please help / advise , this situation is so stressful .

Tinfox2

I am seeking help and wondering if anyone has experienced or resolved a dispute with Buisness Reduction Services ( NW) and PreAction resolution reached,  acting on their behalf . 
 At 0717 I had a cold call from a private number . I had just recieved keys to begin work setting up my first hair salon . At this point no lease signed and no one knew apart from my partner and landlord . This cold caller , Michelle , was not in any way transparent . She made out she was from an official body trying to sort out my switch over for the premises.  She knew everything,  my landlords supplier , that there was no gas in the building . She was extremely pushy . At this time in the morning , I was extremely busy and uneasy / baffled , however , been as she was an  official utility person ( not !) I presumed my landlord had passed details on ( he hadn't ) .
To my shame , she sorted out a cheaper provider a Yorkshire energy company and wanted me to sign online and set it up . I even said " I don't want to do this , i am nervous,  because of scammers " she just replied " oh , bless you " . So I signed . At NO point did she say she was a broker , even when I questioned " I don't understand , who are you " 
 After the call , I contacted my bank straight away , googled the companies and waited until Yorkshire energy were open . Now my phone blew up , with non stop brokers . At this point I realised , she was a broker . Yorkshire energy I rang serval times and they said I was tied in and to ring the broker back . It was a private number call so Yorkshire energy gave me a number . No surprise , that came up as Spam and would not connect . 
 As it happened during my complaints to Yorkshire energy , the previous supplier would not release the meter as my landlord had an outstanding balance on it . Happy days , Yorkshire could not honour the contract .
 Fast forward 3 weeks and happy days over ,I am being bombarded with heavy , e mails , phone calls from PreAction Resolution . Highly stressful !!!! They want me to pay the brokers commission or take me to crown court . I have complained as advised by citizens advice to BRS , to get a deadlock letter and then I can complain to DRO . But this PreAction is not happy with that , they hound me with legal , lengthy , threatening e mails , then try to ring me . I will not answer , because my phone says spam ( and after the last cold call that did not end well )
The first e mail i had off them I used chatgpt to help me respond , because I went onto shock . She even had a go at me in her reply . So apparently BRS can get legal aid from PreAction Resoloution  but a hairdresser is not allowed to Google or chat gpt my rights ? 
Can anyone please help / advise , this situation is so stressful .

PHK

This doesn't seem to be a Consumer Rights issue. You would be better posting in the small business forum. 

It would be good to reformat your post to make it easier to read, stick to the facts and major points. 

MeteredOut

Reformatted courtesy of ChatGPT - i told it not to change any words but have not checked it.

I am seeking help and wondering if anyone has experienced or resolved a dispute with Buisness Reduction Services (NW) and PreAction Resolution reached, acting on their behalf.

At 07:17 I had a cold call from a private number. I had just received keys to begin work setting up my first hair salon. At this point no lease signed and no one knew apart from my partner and landlord. This cold caller, Michelle, was not in any way transparent. She made out she was from an official body trying to sort out my switch over for the premises.

She knew everything — my landlord’s supplier, that there was no gas in the building. She was extremely pushy. At this time in the morning, I was extremely busy and uneasy/baffled, however, being as she was an official utility person (not!) I presumed my landlord had passed details on (he hadn’t).

To my shame, she sorted out a cheaper provider, a Yorkshire energy company, and wanted me to sign online and set it up. I even said, "I don't want to do this, I am nervous, because of scammers." She just replied, "Oh, bless you." So I signed. At NO point did she say she was a broker, even when I questioned, "I don't understand, who are you?"

After the call, I contacted my bank straight away, googled the companies, and waited until Yorkshire Energy were open. Now my phone blew up with non-stop brokers. At this point I realised she was a broker. Yorkshire Energy I rang several times and they said I was tied in and to ring the broker back. It was a private number call, so Yorkshire Energy gave me a number. No surprise, that came up as Spam and would not connect.

As it happened during my complaints to Yorkshire Energy, the previous supplier would not release the meter as my landlord had an outstanding balance on it. Happy days — Yorkshire could not honour the contract.

Fast forward 3 weeks and happy days over, I am being bombarded with heavy emails, phone calls from PreAction Resolution. Highly stressful!!!! They want me to pay the broker’s commission or take me to crown court. I have complained as advised by Citizens Advice to BRS, to get a deadlock letter and then I can complain to DRO. But this PreAction is not happy with that — they hound me with legal, lengthy, threatening emails, then try to ring me. I will not answer, because my phone says spam (and after the last cold call that did not end well).

The first email I had off them I used ChatGPT to help me respond, because I went into shock. She even had a go at me in her reply. So apparently BRS can get legal aid from PreAction Resolution but a hairdresser is not allowed to Google or ChatGPT my rights?

Can anyone please help/advise, this situation is so stressful.