Advice needed car trouble and pushed up interest rate buying a car with AC

stacyjbyrne

Hi sorry it’s a bit of a lengthy one I’ll try and make it as short as I can.

I bought a car let’s say about 6weeks ago with Arnold Clark. I saw a car I liked as I wanted to upgrade from one I currently had financed so I sold it privately and cleared the finance so I was ready to buy a new one with Arnold Clark. Bought the car and within days it was back in needed shock absorbers and top mounts….still faults n knocks etc coming from it however it broke down the week later needed a wet belt, I made them aware I wasn’t happy about this all happening and told them just to return the car. They persuaded me to keep it and they would extend my warranty. Ok so I kept it (I know now never to tough wet belt cars), the car broke down again and pretty much is goosed! The said the engine wasn’t holding pressure. Out of 38days it was back into Arnold Clark and they had it back 16 of those days. Totally takes the excitement out of a new car!

So got the car reversed they were happy to have the car returned and they said just to pick out a new car and they would put the finance onto that one……so through slight gritted teeth we’ve picked a car. We feel a bit like it wasn’t what we wanted but have said it’ll do us so just go with it because by now our brains are just over it all of the hassle and stress and time it’s consumed since dealing with them!

anyway, the car was pretty much about £260 a month 9.9%apr……checked my app because the car is nearly ready to be collected and the app now says £330 per month 13.9%???!!!! I phoned up Arnold Clark and they said that’s the offer I not got from a lender, they said I didn’t get any of the main lenders at 9.9% so someone offered to lend me it for 13.9%???!!!!

I phoned be finance as that’s who I had the original finance with on the first car just looking for advice what’s happened etc as Arnold Clark said to me it was nothing to worry about they would just rewind the finance and start it on the new car!! Anyway be finance said because I’ve had hard searches done that could be why my finance has been nudged up, she said it could also be because it is a different car and maybe because it was £1000 more of a car (is this actually a thing?? That different lenders look at different car brands and prices etc before agreeing to give you the finance???? I’d be interested to know). 

So I’m stumped and need advice?! I’m furious that this has even happened but I understand I’ve probably dodged a bullet by not ending up with that first car but I’m annoyed that the finance has went up on this second car and I’m the one being punished for it??!! I’ve not went back into Arnold Clark yet I’m going along tomorrow but if I didn’t need a car I’d tell them to stick it up their a***. I still need a car so I don’t know what to do????!!! Do I try and get them to get me better finance???? Or what can I do???? I’m not being the one having to pay £60 more on a car loan hen it’s not been my fault!!! I don’t know whether to try and go for a loan and buy a car elsewhere?! I’m stumped and need advice!

my brother said I should be complaining to trading standards as the carry on we had with the first car for the month we had it was just a load of uninterested workers trying to palm us off with excuses about throngs not being wrong that we had been pointing out and low and behold there was all the problems wrong with it!!! It’s taking up so much time and energy I’m not sure whether to go elsewhere but the thing I’m annoyed at is my credit is taking a temporary hammering because of all of this???!!!! 

Andyjflet

I work in motor finance, and the asset is the car so you cant carry car finance to another one. They should have unwound the original deal which they did. Circumstances can change and they should advise you there will be another credit check, did they? you have to agree that they will propose you to their panel of lenders.

Because you have recently had finance and potentially any other later circumstances then thats why your offer is now higher, too many searches.

I would suggest you tell them that you were not asked about doing another credit search and that you are also unhappy with the deal. Any deposits etc should be refunded. 

Choice now is that you walk away and buy a car cash or find, using a soft search facility at a dealer, they will struggle to now get you onto a 9.9% as the model used is rate for risk, and your lendability has been depleted. 

Andyjflet

Average lend APR by the way is around 12.9% currently. 

Ayr_Rage

Please proof read before posting, use a spellchecker and leave out all the multiple !!!!! and ?????

You need to take emotion out of it and be clear.

If, as I read it, the first car has been returned and you are in the same position before you bought it that's fine, your brother is just stirring it if the whole contract has been reversed.

Have you actually signed a contract to buy the replacement?

Have you signed the finance agreement?

Hopefully you aren't taking PCP on a older vehicle that is out of warranty.

If you haven't committed to the purchase, take a look elsewhere, both for vehicles and finance.

stacyjbyrne

Thank you for replying. I feel like all of this headache is all down to the sh*t car that they had sold me in the first place. They told me that it had been mot’d and had mechanical checks done at both garages (it was transferred through from a different Arnold Clark garage). Yet on the first day I drove it away it was knocking about and it was the shock absorbers and top mounts. 

Here will be my next problem tho…..if I refuse this new car which I will be because I’m not paying £60 more per month on something that’s not been my fault then surely there’s going to be yet again another hard search will be done for me to find finance for yet another car I am going to have to pick out??????

Ayr_Rage

Why didn't you take a test drive in the first vehicle and spot the suspension issues?

Yes, you'll have more searches, nothing you can do about that.

Please use just one ? or ! at a time.

stacyjbyrne

Ayr_Rage said:

Please proof read before posting, use a spellchecker and leave out all the multiple !!!!! and ?????

You need to take emotion out of it and be clear.

If, as I read it, the first car has been returned and you are in the same position before you bought it that's fine, your brother is just stirring it if the whole contract has been reversed.

Have you actually signed a contract to buy the replacement?

Have you signed the finance agreement?

Hopefully you aren't taking PCP on a older vehicle that is out of warranty.

If you haven't committed to the purchase, take a look elsewhere, both for vehicles and finance.

I haven’t collected the second car yet and nobody had contacted me to advise me that the finance had changed from 9.9% to 13.9%. The advisor has went off sick. I got a call on Monday asking me if I was collecting my new car on Tuesday, I said I wasn’t aware it was ready for collection yet as there had been a door painted in a slightly different shade that I spotted so they said they would get that corrected. The car is one year newer than the last one and has a 6yr at manufacturer warranty. 

What I’m not happy with is the payments I’d been advised has jumped up by £60 a month. And the headache that we’ve endured for the last two months which is supposed to have been an enjoyable time to being a nitemare 

sheramber

Have you checked that the car has had the required services at the correct time?

Any missed services or use of incorrect parts will  void the 6 years manufacturer warranty.