PCN x 2 from NCP

Nylamummy

Good evening, 

I have received 2 x PCN's from NCP for parking in their Bromley car par on 23/09/2025 and 24/09/2025 - it was an over-night stay, we nipped out for food, and therefore it has recorded us going in twice. 

I have the NCP app, last used on 23rd October 2023 - paid via autopay. Only used the app. three times, October and June 2023 - both autopay. Once in October 2024 via a barrier payment. 

Normally, I would drive into the car park, it would recognise my number plate on entrance and exit, and would deduct the amount from my bank account automatically. 

On receiving the first PCN - I contacted NCP on chat, and they confirmed that Autopay was ended in October 2023 - but couldn't give me an exact date. They said that all users were sent emails. I have checked as I never delete emails, and I did not receive an email, neither is there any mention of it on the app. On there app FAQ there is still mention of the autopay service - but nothing to say it has been disabled. I also used the service towards the end of October 2023 - the month they had ceased this service. 

I am putting together an appeal, would the below be sufficient? Many thanks in advance for taking the time to read this.

Dear NCP,

I am writing to appeal against the above Parking Charge Notice.

I am a registered NCP user and previously had an active Autopay account, which automatically billed me for prior visits to NCP sites. My last Autopay transaction was on 23 October 2023, showing that the feature was still working at that time.

After receiving this PCN, I contacted your online chat team, and your advisor confirmed that Autopay was discontinued in October 2023 and that users were notified by email. However:

• I never received any such notification;

• My last Autopay payment occurred in the same month the feature was ended, so I would reasonably have expected to be notified;

• Your app and FAQs still refer to Autopay, suggesting it remained available; and

• This was my first time parking at Bromley Mall, so I had no prior awareness of any change to the site or system.

I parked in good faith, fully expecting my Autopay account to record and bill my stay as usual. The failure to pay was caused solely by NCP’s discontinuation of the Autopay service without effective notice, not by any negligence or intent to avoid payment.

For these reasons, I request that this PCN be cancelled on the following grounds:

1. Inadequate and ineffective communication of the termination of the Autopay service;

2. Continued misleading references to Autopay in NCP’s app and FAQs;

3. A legitimate expectation, based on prior use, that Autopay would operate; and

4. The charge being unfair and disproportionate under the Consumer Rights Act 2015 and Consumer Protection from Unfair Trading Regulations 2008.

Please confirm that this PCN has been cancelled. If not, please provide a POPLA verification code so I can escalate the matter to the independent adjudicator.

kryten3000

Are the notices POFA compliant?  Check carefully as if they're not you can kill them off.

If they are POFA compliant then there's no harm in telling them you were driving.

Coupon-mad

Nylamummy said:

Good evening, 

I have received 2 x PCN's from NCP for parking in their Bromley car par on 23/09/2025 and 24/09/2025 - it was an over-night stay, we nipped out for food, and therefore it has recorded us going in twice. 

I have the NCP app, last used on 23rd October 2023 - paid via autopay. Only used the app. three times, October and June 2023 - both autopay. Once in October 2024 via a barrier payment. 

Normally, I would drive into the car park, it would recognise my number plate on entrance and exit, and would deduct the amount from my bank account automatically. 

On receiving the first PCN - I contacted NCP on chat, and they confirmed that Autopay was ended in October 2023 - but couldn't give me an exact date. They said that all users were sent emails. I have checked as I never delete emails, and I did not receive an email, neither is there any mention of it on the app. On there app FAQ there is still mention of the autopay service - but nothing to say it has been disabled. I also used the service towards the end of October 2023 - the month they had ceased this service. 

I am putting together an appeal, would the below be sufficient? Many thanks in advance for taking the time to read this.

Dear NCP,

I am writing to appeal against the above Parking Charge Notice.

I am a registered NCP user and previously had an active Autopay account, which automatically billed me for prior visits to NCP sites. My last Autopay transaction was on 23 October 2023, showing that the feature was still working at that time.

After receiving this PCN, I contacted your online chat team, and your advisor confirmed that Autopay was discontinued in October 2023 and that users were notified by email. However:

• I never received any such notification;

• My last Autopay payment occurred in the same month the feature was ended, so I would reasonably have expected to be notified;

• Your app and FAQs still refer to Autopay, suggesting it remained available; and

• This was my first time parking at Bromley Mall, so I had no prior awareness of any change to the site or system.

I parked in good faith, fully expecting my Autopay account to record and bill my stay as usual. The failure to pay was caused solely by NCP’s discontinuation of the Autopay service without effective notice, not by any negligence or intent to avoid payment.

For these reasons, I request that this PCN be cancelled on the following grounds:

1. Inadequate and ineffective communication of the termination of the Autopay service;

2. Continued misleading references to Autopay in NCP’s app and FAQs;

3. A legitimate expectation, based on prior use, that Autopay would operate; and

4. The charge being unfair and disproportionate under the Consumer Rights Act 2015 and Consumer Protection from Unfair Trading Regulations 2008.

Please confirm that this PCN has been cancelled. If not, please provide a POPLA verification code so I can escalate the matter to the independent adjudicator.

Why are you admitting to driving and binning the 100% winning point?