Refund refused due to excessive wear

Pippa11

Okell said:

If it is a chargeback then does he need to send the shoes back again?

We were planning to send them back but will wait until the process is finalised before doing so. 

born_again

Okell said:

If it is a chargeback then does he need to send the shoes back again?

i would expect retailer to ask. But YES, they should they go back. As retailer could use that as a reason to reject the chargeback.

Pippa11

Just as a final comment - my son has had it confirmed that the chargeback was successful and the bank have closed the case. He has a full refund and we will contact the company to arrange return of the shoes. 

eskbanker

Pippa11 said:

Just as a final comment - my son has had it confirmed that the chargeback was successful and the bank have closed the case. He has a full refund and we will contact the company to arrange return of the shoes. 

Re finality, perhaps just worth reiterating the point made earlier that it's not necessarily the end of the story as far as the merchant is concerned, even if it is for the bank:

https://forums.moneysavingexpert.com/discussion/comment/81742506/#Comment_81742506

Undervalued

eskbanker said:

Pippa11 said:

Just as a final comment - my son has had it confirmed that the chargeback was successful and the bank have closed the case. He has a full refund and we will contact the company to arrange return of the shoes. 

Re finality, perhaps just worth reiterating the point made earlier that it's not necessarily the end of the story as far as the merchant is concerned, even if it is for the bank:

https://forums.moneysavingexpert.com/discussion/comment/81742506/#Comment_81742506

Indeed.

As I am sure I also pointed out much earlier in this thread, a chargeback makes no judgement about the rights and wrongs of the dispute between the customer and the retailer. In theory they have six years in which to decide whether to pursue what they feel you owe through the courts.