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Refund refused due to excessive wear

Comments

Pippa11 Posts: 36 Forumite

16 November at 4:40PM

Okell said:

If it is a chargeback then does he need to send the shoes back again?

We were planning to send them back but will wait until the process is finalised before doing so.

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born_again Posts: 21,912 Forumite

16 November at 5:44PM

Okell said:

If it is a chargeback then does he need to send the shoes back again?

i would expect retailer to ask. But YES, they should they go back. As retailer could use that as a reason to reject the chargeback.

Life in the slow lane
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