Hobbs repeating same mistake with order! Poor customer service

AliceBanned

I ordered a few items in Hobbs’ sale. Did the same in April. 

Annoyingly on BOTH occasions they sent the items to my old address! My current address is my ‘default’ address when I login.

just venting as the customer service has been so bad. I actually returned items via the store last time and was told they would be sent to the address I inputted when I ordered!! They clearly have a fault on their system as I didn’t then and I didn’t last week. Same thing happened and I’ve emailed customer services who said I must have given the old address. I simply didn’t.

its only happened with Hobbs so they are effectively gaslighting me and have now offered a refund even though I haven’t asked for one. I just want the items!!! Why is it so difficult do they make so much profit that they can’t be bothered with business ?!! Grrr!

sheramber

I have found my delivery address to default to my previous one on Amazon, even after receiving many orders to my current address.

It has also happened with an online store I use. 

The account address does not change , only the delivery one. 

robatwork

I don't have anything helpful to add, but I enjoyed you got the words hobbs and gaslighting into the same sentence. 

PHK

AliceBanned said:

I ordered a few items in Hobbs’ sale. Did the same in April. 

Annoyingly on BOTH occasions they sent the items to my old address! My current address is my ‘default’ address when I login.

just venting as the customer service has been so bad. I actually returned items via the store last time and was told they would be sent to the address I inputted when I ordered!! They clearly have a fault on their system as I didn’t then and I didn’t last week. Same thing happened and I’ve emailed customer services who said I must have given the old address. I simply didn’t.

its only happened with Hobbs so they are effectively gaslighting me and have now offered a refund even though I haven’t asked for one. I just want the items!!! Why is it so difficult do they make so much profit that they can’t be bothered with business ?!! Grrr!

If you remove your old address  from your delivery addresses then that would stop any repeat occurrence.