Ikea - Customer Service - Consumer Rights Act

eskbanker

Lardness said:

The metal plate that secures the central metal beam to the headboard- the screws popped dropping me to the floor.

Could you clarify what exactly you mean by screws 'popping', i.e. do you mean that they broke or snapped (which would imply some sort of manufacturing flaw), or simply that they fell out of position (which would suggest an assembly issue), or something else?

Lardness

I'm under 300lbs! I put the bed together myself. There are 3 holes in the supporting plate, with only 2 corresponding holes in the headboard..... (and I’ve just checked the assembly instructions showing this to be correct) Have resecured the screws into the existing holes that I've partially filled with bicarb of soda & a superglue mix. I've also drilled a 3rd hole into the h/b & put another screw in...so should be strong enough now.
I still think it's a cop-out by Ikea

Isthisforreal99

Lardness said:

I still think it's a cop-out by Ikea

It's really not.

Undervalued

Lardness said:

I'm under 300lbs! I put the bed together myself. There are 3 holes in the supporting plate, with only 2 corresponding holes in the headboard..... (and I’ve just checked the assembly instructions showing this to be correct) Have resecured the screws into the existing holes that I've partially filled with bicarb of soda & a superglue mix. I've also drilled a 3rd hole into the h/b & put another screw in...so should be strong enough now.
I still think it's a cop-out by Ikea

In a way it is more a cop-out by Lardness!

Ikea said "prove it", which they are quite entitled to do in law as more than six months have elapsed. You decided not to. You could have gambled on an expert opinion which, if favourable, would have allowed you to enforce your legal rights.

For what its worth I think you chose wisely!

robatwork

Is it a Malm? I have a 15 year old Malm double which is going strong. Also a <1 year old one which only last month broke in a similar way to your description. Ikea supplied all the part necessary to repair after seeing pictures. But under warranty of course.

So anecdotal, but you could conclude their build/parts quality isn't as good now.

Aylesbury_Duck

Lardness said:

I'm under 300lbs! I put the bed together myself. There are 3 holes in the supporting plate, with only 2 corresponding holes in the headboard..... (and I’ve just checked the assembly instructions showing this to be correct) Have resecured the screws into the existing holes that I've partially filled with bicarb of soda & a superglue mix. I've also drilled a 3rd hole into the h/b & put another screw in...so should be strong enough now.
I still think it's a cop-out by Ikea

It's not a cop-out, the onus is on you to show that IKEA have supplied an inherently faulty or poorly-designed product.  I suspect they sell thousands of these each year without problems so the likelihood of there being a design flaw seems remote, which leaves either the wrong parts supplied with your kit, holes not pre-drilled correctly, or assembly error.  The latter is statistically most likely so it's up to you to show otherwise.

My money is on you not having tightened the screws sufficiently and they've worked loose over two years of occasional use.  I've done that sort of thing before, doing things up loosely to offer up components and check it all fits together before tightening everything, and then mising some when tightening them all up.