Who's right?

Justmeandher

Hi,

Just bought a new kitchen complete with several integrated appliances using my credit card.  Kitchen and appliances were delivered in early September and subsequently installed - appliances by a fully accredited electrician.  I registered all the appliances for the 2 year warranty.  After more than the initial 30 day period since purchase, the microwave is now not working.  Makes all the right noises, displays what it should display but the turntable does not turn and food does not heat.  I contacted the vendor of the kitchen and they are insisting that I should contact the microwave manufacturer under the warranty.  Who is right please?

Thanks.

PHK

Your contract is with whoever sold you the microwave but they are entitled to use the manufacturer as their repair or inspection agent. 

eskbanker

Legally, your consumer rights are with the retailer, so if you wish to assert these under the Consumer Rights Act then you'd do so via whoever sold it to you.

Separately, warranties are generally provided by the manufacturer, but this doesn't override your consumer rights, so you are entitled to pursue the retailer if you prefer.

powerful_Rogue

Same as this thread - https://forums.moneysavingexpert.com/discussion/6632920/faulty-shower-under-6-months-old-screwfix-refusing-to-replace/p1

Just substitute screwfix for whoever you bought the applicance from and shower for microwave.

born_again

powerful_Rogue said:

Same as this thread - https://forums.moneysavingexpert.com/discussion/6632920/faulty-shower-under-6-months-old-screwfix-refusing-to-replace/p1

Just substitute screwfix for whoever you bought the applicance from and shower for microwave.

Looking at the result 👍