Email on Apple Mac

carly

Can someone please help .  I know nothing about Apple products.   OH has a problem whereby all emails have started going into trash.   He can pick them up via SKY ( Yahoo).   Talk me through getting them to go into icloud email mailbox in words that a 5 year old can understand.
Thanks in advance

MyRealNameToo

carly said:

Can someone please help .  I know nothing about Apple products.   OH has a problem whereby all emails have started going into trash.   He can pick them up via SKY ( Yahoo).   Talk me through getting them to go into icloud email mailbox in words that a 5 year old can understand.
Thanks in advance

Apple products are not that exotic or different from Windows, assuming we are talking about computers rather than phones. 

So is he using Mail, another application or is he logging into webmail using Safari/Chrome?

Are you sure he wants to start using an iCloud email address instead of his current Sky address? 

carly

Hi,   he likes to have several options at any one time. So he has an icloud address and uses the inbuilt Mail app ( so he tells me )  and also uses a Sky address which he would like to forward to the icloud address on the laptop.  it used to work but stopped a week or so ago.

oldernonethewiser

Are the emails he receives addressed to his @icloud.com address and going in to the "junk" folder?

Check that there isn't some odd rule set up.

Open Mail, then top left click Mail, then settings then have a look at "Rules" and "Junk Mail"

oldernonethewiser

If he wants to use the Sky email with the Mac Mail app then he needs to add the Sky account.

Open Mail, Settings (not Accounts) then Accounts from the pop up that appears.  That is where the details of any accounts can be added or removed.

MikeJXE

If you are getting emails going to junk then take them out and move them to inbox, next time they will go to inbox 

The same with emails you don’t want, move them to junk and thats where they will go next time

oldernonethewiser

MikeJXE said:

If you are getting emails going to junk then take them out and move them to inbox, next time they will go to inbox 

The same with emails you don’t want, move them to junk and thats where they will go next time

Unfortunately that doesn't always work. 

MyRealNameToo

carly said:

Hi,   he likes to have several options at any one time. So he has an icloud address and uses the inbuilt Mail app ( so he tells me )  and also uses a Sky address which he would like to forward to the icloud address on the laptop.  it used to work but stopped a week or so ago.

Why's he forwarding them rather than just adding the Sky account to the Mail app too? Like Outlook and other mail clients you can have many accounts from different providers setup at the same time.

carly

MyRealNameToo said:

carly said:

Hi,   he likes to have several options at any one time. So he has an icloud address and uses the inbuilt Mail app ( so he tells me )  and also uses a Sky address which he would like to forward to the icloud address on the laptop.  it used to work but stopped a week or so ago.

Why's he forwarding them rather than just adding the Sky account to the Mail app too? Like Outlook and other mail clients you can have many accounts from different providers setup at the same time.

I have asked him this, as this is what I do on my PC.  I think it's just the way he's done things historically and he uses different apps for different email senders. ( work, family , social groups etc). It had worked for him in the past but gone haywire  recently . I've only got involved because the moaning and groaning is annoying me now. 😱

oldernonethewiser

It would be much simpler and easier all round if he used whatever mail client he likes then set up whatever accounts he wants on that.