Faulty MacBook Pro

whitelotus108

Hello All, I am completely new to this. Would love some help with this issue please. 

Purchased a MacBook Pro November 2022 costing £1195.  It is now out of warranty. In August this year the MacBook will not switch on. There is not a single mark, scratch or dent on the product. Went to an Apple Store they did a  diagnostic check said that the logic board has failed. Quoted me nearly £700 for the repair.  Apple told me it’s not there problem and to contact the retailer I purchased the item from. 

I contacted citizens advice they advised me to contact John Lewis. I quoted the consumer rights act of 2015. Stating the product had not lasted a sufficient amount of time and the costs of repair were unacceptable to me. 

I have sent John Lewis 2 letters, to no avail. Now I am be advised to send a letter with going to small claims count.  

I am feeling stressed and unsettled about this situation.  Should I give up ? 

screech_78

No, but you can’t just quote CRA after 3 years and expect them to give you what you want.

After 6 months of ownership, the onus is on you to show the MacBook has failed due to a manufacturing fault. This would be done by having a qualified (and verifiable) technician inspect the MacBook and confirm why it’s failed. Apple won’t give you what you need.

if the report finds in your favour, you’d be entitled to the (reasonable) costs of this back and a remedy of a repair, replacement or partial refund. Since repair costs are £700, you’re not going to get this covered and a replacement is almost certainly impossible as the same model will no longer be available. So, that leaves a partial refund, meaning there will be a deduction for the use you’ve had of it. To manage your expectations, you’d get around 50% of the original cost back. 

If you were to go to small claims, you’d also need the above so no point doing that yet. 

the_lunatic_is_in_my_head

Worth noting Apple’s repair price is likely to be twice having it done independently and a claim for around £350 as damages for repair (+cost of inspection) seems reasonable in my view (no obligation to follow consumer rights). 

OP take it to a computer repair place and see if they’ll give you something on paper to say what is wrong, ideally why (or at least that it’s not user error/misuse) and their cost for repair then go back to JL. 

screech_78

the_lunatic_is_in_my_head said:

Worth noting Apple’s repair price is likely to be twice having it done independently and a claim for around £350 as damages for repair (+cost of inspection) seems reasonable in my view (no obligation to follow consumer rights). 

OP take it to a computer repair place and see if they’ll give you something on paper to say what is wrong, ideally why (or at least that it’s not user error/misuse) and their cost for repair then go back to JL. 

Yes, that’s true. If the repair costs were less than the partial refund then that would definitely be the route taken. I was only going on the £700 OP quoted. 

DeathByFluffy

Citizen's advice haven't advised the correct process - as helpfully posted by another forumite, you need a report stating the fault is due to a manufacturing issue (ie not down to user damage), which you can claim the cost back for if you're successful. 

Without following the process, JL have to do nothing - and it may be that you need to initiate a Small Claims case. 
I've done similar twice so far for electrical goods and both times have been successful - the first claim was paid once they received the court papers, and the second was paid the day before the hearing (clearly a tactic!). 
Both were large UK companies.