Cinch Land Rover Faulty Engine

Swiper90210

I bought a 2016  Land Rover Range Rover Sport 3.0 Diesel with 42000miles on the clock back in September 2024. When I purchased the car I took out the extended warranty, CinchCare too.

Three months and just 2000miles later the engine blew up, crankshaft failure. Needed a complete new engine. The garage said this defect was inherent and hasn’t just happened over the last 2000miles. I contacted Cinch explaining that I would like a refund or replacement vehicle under the consumer rights act.

To cut a very long story short Cinch just fobbed me off explaining in their words, "When you opted for extended warranty, you accept their terms and conditions, and these terms will need to be followed."  I kept saying I don’t want to use the warranty and I bought the car from Cinch , not the warranty company.

It's now 9 months since the engine failed and I am still without the car as it keeps throwing up new defects, at this time there are no electrics and needs a new ECU and other modules which the warranty company are not helping with as they said the fuel filter was not replaced when scheduled a week after I purchased the car??? How would I know this needs to be done a week after buying it!!!

Anyway, I have contacted the Alternative Dispute Resolution (ADR) Service as suggested by Cinch, but as its voluntary I have completed all paperwork my side, but no response from Cinch.

I've had no help from Cinch, had to spend £1000's on hire cars and still paying for the insurance tax, Cinchcare etc on the Range Rover. This is really stressing me and my family out and I would REALLY appreciate some help on this

pioneer

Did you pay deposit/balance by Credit Card; if so make section 75 claim, goods not fit for purpose.

Mildly_Miffed

Not a hope...

The fault may well be viewed as an inherent design or manufacturing defect with the vehicle, but that's an issue between you and JLR.

The vehicle at the time you bought it was no more nor less faulty than any other 8yo RRS TDV6 at the time you purchased it, and that's what the consumer rights for used goods are intended to protect you against. Not to say that the goods will be totally fault-free, but that the goods will be no worse than you could reasonably expect for any example of those goods of that age/condition/apparent previous use if you'd owned from new.

To reject the goods three months post-purchase, the obligation is on the supplier to show the fault was present at the time of purchase. You cannot cover 2,000 miles with a broken crankshaft, so the fault was clearly not present at purchase.

Any work on the vehicle above and beyond those specific CRA obligations is via the warranty. And, yes, you need to work within the terms and conditions of that warranty to get coverage.

The crank issues with that Ford v6 engine have been known for years. The 3.0 is less prone than the older 2.7, which in LR/RR applications was absolute Russian Roulette - but even so...
Brief overview: https://dieselheads.co.uk/our-engines/land-rover/land-rover-3-0-tdv6-engine/

Why on earth are you choosing to pay insurance and tax for an undriveable car?

paul_c123

Ignore the absolute b0llocks above.

The car needs to be durable.

Swiper90210

pioneer said:

Did you pay deposit/balance by Credit Card; if so make section 75 claim, goods not fit for purpose.

Nope, unfortunately, I paid using my debit card

pioneer

Time to call LBC Radio

Daniel Barnett Sat 9pm free legal hour or

Dean Dunham 9pm Sunday consumer expert,

Give them a go but phone early, its very popular, I'll be listening !

m0bov

If it's inherent then that further proves it's faulty at point of sale. There is no contract between you and JLR. Cinch can't deprive you or mislead you of your statutory rights. That's a criminal offence, be wise to remind them of that 

Get the car trailered to them with a letter of rejection. Lba them after 7 days then SCC. Let the court sort it out it's pretty straightforward.

paul_c123

Swiper90210 said:

I bought a 2016  Land Rover Range Rover Sport 3.0 Diesel with 42000miles on the clock back in September 2024. When I purchased the car I took out the extended warranty, CinchCare too.

Three months and just 2000miles later the engine blew up, crankshaft failure. Needed a complete new engine. The garage said this defect was inherent and hasn’t just happened over the last 2000miles. I contacted Cinch explaining that I would like a refund or replacement vehicle under the consumer rights act.

.........................

Can you elaborate on this timeline?

When did you contact Cinch initially? Did they get an opportunity to inspect the vehicle? Which garage did you take it to? Did you authorise them to go ahead and fix it?

Where did you get your information on CRA from, it is inaccurate. After 30 days, they are entitled to repair/refund/replace and they get to choose.