Not received all goods from a what seems to be a fake clothing website, Amex refusing to pay me bac

th081

The law needs to be made tighter so that these credit card company's check before allowing some random party to use their payment system. 

MyRealNameToo

th081 said:

The law needs to be made tighter so that these credit card company's check before allowing some random party to use their payment system. 

Who are you considering "credit card companies"? 

If I signing up for PayPal, Worldpay etc neither the card networks nor card issuers have any say as to if I can accept payments 

saajan_12

th081 said:

The law needs to be made tighter so that these credit card company's check before allowing some random party to use their payment system. 

The education and then personal responsibility needs to be made tighter so that these individuals check before making payments to some random party. 

born_again

BecBond said:

Hi, 

As American Express have asked me to contact the seller I have done so quoting the breach of contract due to goods not received. If not response within 24hrs I will get back in touch with American Express to provide the proof and take it from there.  Thanks for your help I will update you. 

You only get one chance at a chargeback & it's been rejected. 

born_again

th081 said:

The law needs to be made tighter so that these credit card company's check before allowing some random party to use their payment system. 

CC co's have zero to do with companies using the visa/mastercard or Amex systems.

Only retailers merchant bank can check them (If they have one) As now with all the new 3rd party payment providers (sumup etc) there is less checks. Even as a individual you can get a terminal & take payments with no checks at all..

Far more sense for the likes of Shopify to run checks on sites being set up. As they are by far the biggest co that you see these sites on.
Just wait till Christmas & they all spring up again.

Rule of thumb, if it's on Social Media. Avoid like the plague. 

Nasqueron

born_again said:

th081 said:

The law needs to be made tighter so that these credit card company's check before allowing some random party to use their payment system. 

CC co's have zero to do with companies using the visa/mastercard or Amex systems.

Only retailers merchant bank can check them (If they have one) As now with all the new 3rd party payment providers (sumup etc) there is less checks. Even as a individual you can get a terminal & take payments with no checks at all..

Far more sense for the likes of Shopify to run checks on sites being set up. As they are by far the biggest co that you see these sites on.
Just wait till Christmas & they all spring up again.

Rule of thumb, if it's on Social Media. Avoid like the plague. 

Always do due diligence I agree! I got into Runderwear gear from socials, they are a legit company and do good products (perhaps crucially the prices are not too good to be true) but I checked plenty before ordering anything from them, one of the few it seems!

flaneurs_lobster

born_again said:

 Even as a individual you can get a terminal & take payments with no checks at all..

There are buskers on my local High Street that take cards.......

born_again

Nasqueron said:

born_again said:

th081 said:

The law needs to be made tighter so that these credit card company's check before allowing some random party to use their payment system. 

CC co's have zero to do with companies using the visa/mastercard or Amex systems.

Only retailers merchant bank can check them (If they have one) As now with all the new 3rd party payment providers (sumup etc) there is less checks. Even as a individual you can get a terminal & take payments with no checks at all..

Far more sense for the likes of Shopify to run checks on sites being set up. As they are by far the biggest co that you see these sites on.
Just wait till Christmas & they all spring up again.

Rule of thumb, if it's on Social Media. Avoid like the plague. 

Always do due diligence I agree! I got into Runderwear gear from socials, they are a legit company and do good products (perhaps crucially the prices are not too good to be true) but I checked plenty before ordering anything from them, one of the few it seems!

Always search off socials to make sure that you are going to legit retailer, not click through on socials. So you do not end up on one just saying they are XXX.👍

Chrysalis

I think American Express could do a better job, but looking at what you posted, there seemed to be a discrepancy in the summary that you posted here.

Please correct me if I misunderstand this.

You opened a claim for goods not received.  They investigated and they provided proof of shipment, you then at the point admitted you did get a pair of shoes although not what you ordered and rest of items missing.

Was this point about the shoes declared by you when the request was made?

eskbanker

Chrysalis said:

I think American Express could do a better job, but looking at what you posted, there seemed to be a discrepancy in the summary that you posted here.

Please correct me if I misunderstand this.

You opened a claim for goods not received.  They investigated and they provided proof of shipment, you then at the point admitted you did get a pair of shoes although not what you ordered and rest of items missing.

Was this point about the shoes declared by you when the request was made?

OP suggests the non-receipt claim was started before the shoes arrived:

BecBond said:

I ordered £495 worth of clothes from a website I clicked on from Facebook and I am usually careful but got caught out for the first and last time hopefully!

I explained to American Express what happened and I had to send evidence, so I sent the order and pictures of the website now closed down and giving security warnings and they initially refunded me and then after a few weeks took it back saying that I do not have enough evidence.  In between all this time I received 1 pair of shoes of terrible quality and no means of returning them and being very carful not wanting to engage too much with a what could be scammers.