Amazon Restricted Digital Purchases Only - Gift Card On The Account

cherrybird2025

Amazon Restricted Account To Digital Purchases Only since February 2025

but I Also have a gift card on the Amazon account with enough money  /balance on the Amazon gift card to write this thread and ask for help 


Amazon are saying that they closed another account of mine
And this is the reason that they restricted my account to digital purchases only:


" We've found your account is directly related to another account which has been previously closed due to the violation of our policies and we aren’t able to consider further requests to issue anymore refunds " 

"Due to the proprietary nature of our business, we're unable to discuss other accounts with you, and the decision to close your account is a final one. I’m sorry for any disappointment caused and appreciate your understanding "

Amazon are very confusing with the responses from OFM - Online Fraud Management 
Which unfortunately doesn't help 

But the problem is Amazon won't tell me the email address of this secondary Amazon account 
So I have no idea what secondary Amazon account they are referring to and they won't tell me to even try to understand the route stem of the actual problem as to why they have restricted my account to digital purchases only 

I have requested a DSAR - DSAR (Data Subject Access Request) 

Go onto Amazon chat and ask for a DSAR 
As they sent me a link to click on to access 

To see if I can locate this secondary Amazon account as if I don't know what this secondary Amazon account email is 
 and Amazon won't tell then I'm constantly hitting a brick wall 

sheramber

It may not be an account in your name.

They refer to an account related to another account. That can be someone else's account linked to your address.

born_again

cherrybird2025 said:

Amazon Restricted Account To Digital Purchases Only since February 2025

but I Also have a gift card on the Amazon account with enough money  /balance on the Amazon gift card to write this thread and ask for help 


Amazon are saying that they closed another account of mine
And this is the reason that they restricted my account to digital purchases only:


" We've found your account is directly related to another account which has been previously closed due to the violation of our policies and we aren’t able to consider further requests to issue anymore refunds " 

"Due to the proprietary nature of our business, we're unable to discuss other accounts with you, and the decision to close your account is a final one. I’m sorry for any disappointment caused and appreciate your understanding "

Amazon are very confusing with the responses from OFM - Online Fraud Management 
Which unfortunately doesn't help 

But the problem is Amazon won't tell me the email address of this secondary Amazon account 
So I have no idea what secondary Amazon account they are referring to and they won't tell me to even try to understand the route stem of the actual problem as to why they have restricted my account to digital purchases only 

I have requested a DSAR - DSAR (Data Subject Access Request) 

Go onto Amazon chat and ask for a DSAR 
As they sent me a link to click on to access 

To see if I can locate this secondary Amazon account as if I don't know what this secondary Amazon account email is 
 and Amazon won't tell then I'm constantly hitting a brick wall 

A DSAR will only provide information on your account. If the other account was set up by a fraudster. They will not provide that information.