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Seller not upholding price match promise and hiding behind contract

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Comments

  • eskbanker
    eskbanker Posts: 37,883 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    maxxpayne said:
    > What do the terms of their price match promise actually say?
    Just a line stating: "We price match like for like quotations".
    They might mean that if you take a quote to them before committing that they'll do the job for the same price you've seen elsewhere - it doesn't necessarily mean that after committing, they'll reduce the price of what you already agreed to.

    The latter would be a more typical interpretation of how such price promises operate, but they'd normally be accompanied by more detailed explanations, so in the absence of any meaningful offer terms, it's hard to be sure, although it's usually pointed out on here that legally any ambiguity should be determined in the way most favourable to the consumer....
  • outtatune
    outtatune Posts: 809 Forumite
    Fourth Anniversary 500 Posts Name Dropper
    I'm not sure how we can provide any meaningful assistance if the OP won't name the company.
  • the_lunatic_is_in_my_head
    the_lunatic_is_in_my_head Posts: 9,539 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    edited 8 October at 7:43PM
    maxxpayne said:
    Thanks.
    Apart from the invoice which was sent to me that had the text I posted, there was nothing. The quote was sent to me over email with the following text:

    "Attached is the quotation.

    If you are ready to proceed then either print/sign/scan back to us or click to sign online.

    Once accepted we can send over an invoice for the 50% deposit."

    That's it. Nothing else.
    I would just simply say the terms say the order is secure once the deposit is paid and as you haven't paid a deposit you aren't going ahead.

    I'm sure they will object but enough to take you to court and argue over the terms? Doubtful, but not impossible. 

    outtatune said:
    I'm not sure how we can provide any meaningful assistance if the OP won't name the company.
    OP says it's a local company so maybe fair in this instance not to wish to name them :) 
    In the game of chess you can never let your adversary see your pieces
  • Grumpy_chap
    Grumpy_chap Posts: 18,672 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    I always thought the "price-match" promises were in the main marketing speak and had no real substance.  
    I wonder where and how the contract was signed and if the OP therefore has any cooling off period.
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